Razer Mechanical Keyboard Case iPad Pro Support
Can I program the "FN" key on my Razer keyboard?
No, you cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, and more.
I have a coupon, promotional, or gift voucher code for the RazerStore. Where can I enter the code, so I can use it to purchase products?
From your shopping cart page on the Razer Store, click on the arrow beside “Have a promo code?” found in the section under your purchases. Enter the code in the box then click “APPLY”. The total price should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection or fraud review. Don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
The CAPS-lock key is acting as Language Switcher on my iOS device.
Check the keyboard settings and disable “Caps Lock Latin Switch”.
When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.
This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user. Once you switch users, you will have to re-configure the product. There is no other workaround currently.
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
Do you have spare parts available?
We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the RazerStore.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I clean my Razer keyboard?
The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.
If you wish to clean under the keycaps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.
We suggest unplugging the device from your computer before cleaning.
Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.
How do I request or purchase replacement parts for my Razer product?
What is on-the-fly macro recording on Razer Mice and Keyboards?
On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, hitting the "Macro Record" key and then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.
How do I change the language of Configurator?
The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the specific drivers at the RazerSupport site. This time, select the correct language of your preference when installing the software.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.
Where can I find drivers for my Razer product?
You may find your Razer product’s drivers by going to its support page.
Last update: 28-Nov-2019
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