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Razer Huntsman Elite Support

My Razer Huntsman Elite will sometimes repeat key strokes or key strokes will get stuck / spam.  
  • Ensure your wrist rest is properly aligned and secured to your keyboard.   
  • Please remove the wrist rest, re-align the wrist rest and reconnect it. 
  • Next ensure the under-glow lighting is working correctly.
  •  If not properly attached to your keyboard the under-glow may not light up correctly and you may experience issues with key strokes. 
My Razer Huntsman Elite is not working properly. Where can I get the latest firmware for my keyboard?
The latest firmware update of the Razer Huntsman Elite is now available for customers with keyboard related issues. Some problems like unresponsive or stuck keys, or random ghost or phantom key strokes may be resolved with a simple update.
Is the Razer Huntsman Elite supported by Synapse 3?
Yes, it is supported by Razer Synapse 3.
What switch type is used in Razer Huntsman Elite Keyboards ?
The Huntsman Elite uses the new Razer Opto-Mechanical™ switch.
What’s the difference between Razer Opto-Mechanical™ switches and Razer Mechanical Switches?
The opto-mechanical switch uses optical light technology for the actuation. The benefits of the new design is faster switch performance and a longer life span of up to 100 million clicks.
What are the technical specifications for the Razer Opto-Mechanical switch?
Key Feel: Light and Clicky
Actuation Force: 45g
Actuation Point: 1.5 mm
Travel Distance: 3.5 mm
Actuation vs Reset point: 0 mm
What regional layouts are available for the Razer Huntsman keyboards?
The Huntsman comes in US, UK, German, Nordic, French, Traditional Chinese, Thai, Korean, Japanese, Russian, Italian, Swiss, Spanish, Greek, Turkish and Portuguese. The Huntsman Elite only comes in US, UK, German, French, Spanish, Nordic and Japanese.
Is the Razer Huntsman Elite a USB-3.1 keyboard?
No, the keyboard requires two USB 2.0 ports.
Does the Razer Huntsman Elite keyboard have on-board memory?
Yes, the keyboard comes with Hybrid On-Board Memory and Cloud Storage. This means you can store 5 profiles directly on your keyboard so that you get your personalized settings anytime, anywhere.
Does the RGB LED wrist rest on the Razer Huntsman Elite require battery to power it?
No, the wrist rest LEDs are powered by a proprietary pogo pin connection. Simply aligned the wrist rest and connect it directly to your keyboard to switch on the wrist rest underglow. Please ensure both USB connectors are plugged into your computer.
Can I connect only one of the USB connectors on the Razer Huntsman Elite instead of two?
Yes, you can use only the “RAZER” labeled USB connector by itself. However, only the keyboard’s key backlighting will light up and not the wrist rest underglow. Otherwise, you will have full keyboard functionality when using only the one USB connector.
Can I connect my Razer Huntsman Elite via a USB hub?
It is advisable to plug both USB ports either directly to your PC or a powered USB hub.
Is the wrist rest on the Razer Huntsman Elite made of leather?
The wrist rest material is made of leatherette material. No latex is used in the wrist rest.
Is the wrist rest on my Razer Huntsman Elite uniquely paired to the keyboard?
No, the wrist rest is not uniquely paired to the keyboard, meaning you can use your wrist rest with any Razer Huntsman Elite keyboard.
What are the differences between the Razer Huntsman and Huntsman Elite?
Both keyboards come equipped with Razer Opto-Mechanical™ Switches. The Elite features a 4 sided under-glow, ergonomic wrist rest and dedicated media keys not found on the standard Huntsman
How can I set the preferred media player?
The media keys work when a media player is running or in the background. The media player keys will execute the assigned function of the corresponding media player that is active on your computer.
My Razer product does not work at startup after a cold start, what should I do?
  1. Make sure that USB ports are not in hibernation mode.
  2. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers.
  3. Click on any “Root Hub” and select “Properties.”
  4. Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.
  5. From the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue. Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.