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Common Questions

Can I program the "FN" key on my Razer keyboard?

No, you cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, and more.

What Razer Keyboards are available in the different regional layouts?

Many Razer keyboards are available in several different regional layouts. Regional product availability depends on the exact model number and stock levels.

All available layouts will be made for sale on the Razer website. To check what layouts are available, visit www.razer.com and select the keyboard you are interested in. Once you click on the “BUY NOW” button, it will let you select from a list of available layouts.

Note: Some keyboards may not have regional options to select from.

Local Razer Authorized Razer resellers may also have some regional layouts available. To find local resellers in your area, visit https://www.razer.com/store-finder.

Troubleshooting

My Razer peripheral will not work properly when used with a KVM switch.

We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly, and the issue is most likely due to the KVM switch.

My Razer product does not work at startup after a cold start, what should I do?

Make sure that USB ports are not in hibernation mode.

  1. Go to Windows Device Manager and click the arrow next to “Universal Serial Bus Controllers”.
  2. Right-click on any Root Hub and select “Properties.”
  3. Click the “Power Management” tab and ensure that “Allow computer to turn off this device to save power” is ticked.
  4. Proceed to do this under each Root Hub.

Keys are spamming on my Razer Deathstalker. How do I fix this?

A firmware update was released to fix this issue. Download and apply the update as soon as possible.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in an application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue.

Why is a Chroma SDK-supported game not displaying lighting effects on my Razer Chroma keyboard?

To display the Chroma SDK effect on your Razer Chroma keyboard, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed. You may look for an update for your OS on the Microsoft site.

My Razer keyboard keeps changing the default language on my system when Synapse is opened.

Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up, it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start Synapse. We are aware of this inconvenience and are looking into improving this in the future.

Since updating to Windows 10, Razer Synapse does not detect my device and show the correct product configurator.

If you encounter this, perform a Synapse update. Click on the gear icon at the top-right corner of the Synapse window to access the Settings and click “CHECK FOR UPDATES”. If the updates are not able to run or Synapse not able to load, uninstall Synapse and download the latest Synapse Framework from the Razer support site.

When I use fast-user switching to change between Windows accounts, the configuration of my Razer product is no longer active.

This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user. Once you switch users, you will have to re-configure the product. There is no other workaround currently.

Hardware

How do I request or purchase replacement parts for my Razer product?

You can view our list of current spare parts and accessories at the RazerStore. If the item you need is not listed, don’t hesitate to contact our Customer Support team.

Do you have spare parts available?

We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the RazerStore.

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

How do I clean my Razer keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the keycaps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

Software

How do I change the language of Configurator?

The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the specific drivers at the Razer Support site. This time, select the correct language of your preference when installing the software.

What is on-the-fly macro recording on Razer Mice and Keyboards?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, hitting the "Macro Record" key and then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

What is the difference between "driver" and "firmware" updates on the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its Support page.

Other Helpful Links

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