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Troubleshooting

My Razer product does not work at startup after a cold start, what should I do?

Make sure that USB ports are not in hibernation mode.

  1. Go to Windows Device Manager and click the arrow next to “Universal Serial Bus Controllers”.

  2. Right-click on any Root Hub and select “Properties.”

  3. Click the “Power Management” tab and ensure that “Allow computer to turn off this device to save power” is ticked.

Proceed to do this under each Root Hub.

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices".

Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.”

My Razer keyboard keeps changing the default language on my system when Synapse is opened.

Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up, it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start Synapse. We are aware of this inconvenience and are looking into improving this in the future.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in an application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue.

Hardware

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

How do I clean my Razer keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

How do I request replacement parts for my Razer product?

You can view our list of current spare parts and accessories at the RazerStore. If the item you need is not listed, don’t hesitate to contact our Customer Support team.

Software

What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its support page.

How do I change the language of Configurator?

The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the specific drivers at the Razer Support site. This time select the correct language of your preference when installing the software.

Other Helpful Links

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