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Common Questions

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request or purchase replacement parts for my Razer product?

You can check our complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact Customer Support. 

What is on-the-fly macro recording?

On-the-fly macro recording allows users to record lengthy macros in the game without having to access driver menus or other software. For example, hitting the "Macro Record" key then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Troubleshooting FAQs

My Razer peripheral will not work properly when used with a KVM switch. How can I fix this?

We recommend plugging your Razer product directly into your system. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

My Razer keyboard keeps changing the default language on my system when Synapse is opened. What should I do?

Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start Synapse. We are aware of this inconvenience and are looking into improving this in the future.

How do I clean my Razer Keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the key caps, Razer suggests holding the unit upside down and using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

Hardware

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS/2 adapter.

Can I program the "FN" key on my Razer BlackWidow Ultimate 2017 keyboard?

You cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, etc.

Does the Razer BlackWidow Ultimate 2017 have anti-ghosting capability? How about N-key rollover?

Yes, the Razer BlackWidow Ultimate 2017 features a gaming optimized key matrix that allows the recognition of up to six simultaneous key presses. N-key rollover (NKRO) only works with a direct connection to a native PS/2 port on the computer which provides for other limitations that USB overcomes. The Razer BlackWidow Ultimate 2017’s gaming optimized key matrix serves a similar purpose while using an ordinary USB port.

Is the Razer BlackWidow Ultimate 2017 water and dust resistant?

Yes, the latest Razer BlackWidow Ultimate 2017 comes with water and dust resistant feature, tested up to IP54 certification.

Can I take the entire BlackWidow Ultimate 2017 keyboard and wash it?

The keyboard should not be submerged. The keyboard is IP54 rated and is water and dust resistant, but not "waterproof." 

How is the BlackWidow Ultimate 2017 different from the existing BlackWidow Ultimate 2017?

New improvements have been made to the latest BlackWidow Ultimate 2017, which now has water and dust-features, tested up to IP54. This makes the BlackWidow Ultimate 2017 more durable than ever.

How is the lighting on the Razer BlackWidow Ultimate 2017 different from its predecessors?

The Razer BlackWidow Ultimate 2017 introduces lighting technology from the Chroma line and has a built in LED controller like the BlackWidow Chroma. This allows for the same dynamic lighting effects as the Chroma counterpart for its green LED's and gives complete control of the keyboard's lighting system. However it will not support the Chroma SDK.

Will the Razer BlackWidow Ultimate 2017 be available in all regional layouts and switch types?

Yes, the BlackWidow Ultimate 2017 will be available in all regional layouts and switch types as the BlackWidow Ultimate 2017 edition.

Why does the Razer BlackWidow Ultimate 2017 not have any audio jack or USB pass through?

The Razer BlackWidow Ultimate 2017 comes with IP54 water and dust resistant certification which required the removal of both audio and the USB pass through.

Software

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices". How can I fix this?

Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices”.

What is Ultrapolling technology on Razer keyboards and mice?

Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard or mouse, which reports actuation information back to the computer, and ensures a responsive and accurate experience with every key press and click.

When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. How can I fix this?

This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time.

Does the BlackWidow Ultimate 2017 come with software support?

Yes, Razer Synapse 2 supports the Razer BlackWidow Ultimate "2017", offering advanced lighting effects customization, macros recording, and more.

Can I use On-the-fly Macro Recording without installing the drivers? Do I have to keep the application running by keeping the system tray icon open?

On-the-fly Macro Recording only works when the driver is installed and running in the background. The system tray icon should show up in the Windows Taskbar. If you start the recording without the drivers or the system tray application, the LED for the On-the-fly Macro Recording on the Razer BlackWidow will blink three times and go off instead of remaining lit. Install the driver and allow the system tray application to run in order to make use of this recorder.

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