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Common Questions

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request or purchase replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact Customer Support.

What is on-the-fly macro recording?

On-the-fly macro recording allows users to record lengthy macros in the game without having to access driver menus or other software. For example, hitting the "Macro Record" key then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Troubleshooting FAQs

My Razer peripheral will not work properly when used with a KVM switch. How can I fix this?

We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

My Razer keyboard keeps changing the default language on my system when Synapse is opened. What should I do?

Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start synapse. We are aware of this inconvenience and are looking into improving this in the future.

How do I clean my Razer Keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

Hardware

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

Can I program the "FN" key on my Razer BlackWidow Lite keyboard?

You cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, etc.

Software

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices". How can I fix this?

Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices”.

What is Ultrapolling technology on Razer keyboards and mice?

Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard or mouse, which reports actuation information back to the computer, and ensures a responsive and accurate experience with every key press and click.

When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.

This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user; once you switch users you will have to re-configure the product. There is no other workaround at this time.

Are there legacy drivers available for Razer BlackWidow 2014 and BlackWidow Ultimate 2014 Chroma?

There are no legacy drivers available for the Razer BlackWidow 2014 and the Razer BlackWidow Ultimate 2014 Chroma keyboards. These products are designed to work with Razer Synapse only.

Can I use On-the-fly Macro Recording without installing the drivers? Do I have to keep the application running by keeping the system tray icon open?

On-the-fly Macro Recording only works when the driver is installed and running in the background. The system tray icon should show up in the Windows Taskbar. If you start the recording without the drivers or the system tray application, the LED for the On-the-fly Macro Recording on the Razer BlackWidow will blink three times and go off instead of remaining lit. Install the driver and allow the system tray application to run in order to make use of this recorder.

Other Helpful Links

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