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Common Questions

What comes in the box of a Razer BlackWidow Chroma?

The box of the Razer BlackWidow Chroma contains the Razer BlackWidow Chroma keyboard and an Important Product Information Guide.

Can I replace the keycaps on the Razer BlackWidow Chroma?

Yes. The Razer BlackWidow Chroma keycaps can be replaced. Be careful when removing larger keys (e.g., spacebar, shift, etc.) as some of these keys have stabilizers and could break if removed hastily.

Can I program the "FN" key on my Razer BlackWidow Chroma keyboard?

You cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, etc.

Does the Razer BlackWidow Chroma feature Chroma Lighting?

Yes. The Razer BlackWidow Chroma supports has customizable backlighting with 16.8 million color options and comes with the following Synapse quick effects:

  • Breathing
  • Fire
  • Reactive
  • Ripple
  • Spectrum Cycling
  • Starlight
  • Static
  • Wave

Does the Razer BlackWidow Chroma feature a USB passthrough and a 3.5mm audio jack?

Yes, the Razer BlackWidow Chroma features a USB passthrough and 3.5mm jack.

Does the Razer BlackWidow Chroma have anti-ghosting capability? How about N-key rollover?

Yes, the Razer BlackWidow Chroma features a gaming optimized key matrix that allows the recognition of up to six simultaneous key presses. N-key rollover (NKRO) only works with a direct connection to a native PS/2 port on the computer which provides for other limitations that USB overcomes. The Razer BlackWidow Chroma’s gaming optimized key matrix serves a similar purpose while using an ordinary USB port.

What type of switch does the Razer BlackWidow Chroma use?

The Razer Blackwidow Chroma uses Razer Green Mechanical switches for gaming. 

Troubleshooting

When I try to perform "on-the-fly recording" on my Razer BlackWidow Chroma keyboard, the LED lights up three times and then goes off. I am unable to perform "on-the-fly recording". How can I fix this?

The Razer BlackWidow Chroma keyboard does not have any options to disable the delays in the on-the-fly macro recording. To ignore delays between recorded events please open the BlackWidow Chroma configurator and record the Macro there. In the configurator, you will see a box that can be checked to ignore delays.

My Razer Blackwidow Chroma will not work properly when used with a KVM switch. How can I fix this?

We recommend plugging your Razer Blackwidow Chroma directly into your system. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

Chroma SDK supported game does not display lighting effects on my Chroma devices.

To display the Chroma SDK effects on your Chroma devices, ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” installed.

How do I clean my Razer Blackwidow Chroma keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the keycaps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

My Razer Blackwidow Chroma does not work at startup after a cold start, what should I do?

Ensure that USB ports are not in hibernation mode.

  1. Go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.”
  2. Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.
  3. From the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support”.

My Razer Blackwidow Chroma does not work correctly with a specific program or game. 

Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator anymore.

If you encounter this, perform Synapse update through Settings > Check for Updates. If the updates are not able to run or Synapse not able to load, uninstall Synapse and download the latest Synapse Framework from Razer support site.

Hardware

Will my Razer BlackWidow Chroma work on a gaming console(Xbox360, PS4, etc.)?

Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

Can I use the Razer BlackWidow Chroma PC driver with the Mac layout of the Razer BlackWidow Chroma?

No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable.

Software

Is the Razer BlackWidow Chroma supported by Synapse 3?

Yes, the Razer BlackWidow Chroma is supported by Synapse 3.

Do I need software drivers to use the Razer BlackWidow Chroma?

You may use the standard keyboard functions by simply plugging the Razer BlackWidow Chroma to an available USB port on your computer. However, you will need to download Razer Synapse 3 in order to enable advanced features such as macro recording, profile settings and lighting.

To see more general faqs for peripherals, go to the KEYBOARD FAQs.

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