Razer Tiamat 7.1 Support
|How do I clean my Razer headset?|
|We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.
When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
|My Razer headset is out of warranty. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.|
|Do I need a sound card to use the Razer Tiamat 7.1?|
|We advise that you have a 7.1 surround sound card installed on your system so you can experience the full true surround sound functionality of the Razer Tiamat 7.1. Please visit www.razerzone.com/tiamat/en/soundcards for a list of soundcards that will enable full 7.1 audio on the Razer Tiamat 7.1. If you have a 5.1 sound card or a non-surround sound sound card, the Tiamat 7.1 will function according to the sound card’s limitations.|
What sound cards are compatible with the Razer Tiamat 7.1?
Please use a sound card that outputs 7.1 channels of independent audio. 5.1 sound cards may also be used, but you will be missing the two(2) side surround channels. Some cards may require cable adapters.
Below is a list of some popular sound cards we have tested with the Razer Tiamat 7.1 and any known limitations they may have:
For further details on hooking up your Razer Tiamat 7.1 please see: https://www.youtube.com/watch?v=-YTubozx3zs.
|Do the Razer Tiamat headsets have a microphone?|
|Yes both the Razer Tiamat 2.2 and Razer Tiamat 7.1 headsets have a fully retractable, unidirectional boom microphone attached to the left ear cup.|
|How many drivers are in the Razer Tiamat headsets?|
|The Razer Tiamat 7.1 is a true surround sound headset because it uses 5 drivers in each ear cup. This means it contains a total of 10 drivers to represent the 7 full range audio channels and 1 low frequency bass channel.|
|How can I reduce the background noise received by the microphone?|
|The Razer Tiamat 7.1 microphone is designed for maximum audio clarity. If you wish to reduce background noise received by the microphone, please activate the noise suppression option found under Windows Audio Settings. Please also make sure that Mic Boost in Microphone Properties is adjusted to an acceptable level.|
|What are the feature differences between the Razer Tiamat 7.1 and the Razer Tiamat 2.2?|
|Check this out www.razerzone.com/tiamat/en/features#compare for a detailed breakdown of the features in both these headsets.|
|What is the difference between 5.1 and 7.1 surround sound?|
|5.1 surround sound consists of a center, left, right, side left surround, side right surround and the subwoofer channel.
7.1 surround sound consists of center, left, right, side left surround, side right surround, surround back left, surround back right, and the subwoofer channel.
|I can hear a slight buzzing or hissing sound through my Razer Tiamat 7.1 when not playing any audio. How can I solve this?|
|The buzzing sound you are hearing is caused by the USB connection within computer systems that have a grounding issue and not due to the Razer Tiamat 7.1 headset. Some USB ports will cause this so we recommend switching the USB cable to a different USB port on your computer. If all your USB ports show the same buzzing sound, you may need to purchase an AC to USB converter (sold separately). On laptops, the buzzing sound may be slightly louder because of the way the USB ports are connected internally.
Please note, if you turn up the volume of the Razer Tiamat 7.1 to higher levels and have no audio playing you may still hear some hissing. Unless it is abnormally loud and still audible when audio is played through the headset, this would be considered normal and you will notice this sound when using any high quality analog headset that is capable of reproducing these higher frequencies.
|Is the Razer Tiamat headset analog or digital?|
|Razer Tiamat 7.1 is an analog headset that can connect to sound sources via a standard 3.5mm plug. To get the best surround sound experience with your Razer Tiamat 7.1, be sure to have a 7.1 capable soundcard installed in your system. The Razer Tiamat 7.1 has five 3.5 mm plugs for the following channels: Front (green), Center/Subwoofer (Orange), Side Surround (Grey), Rear Surround (Black), and Microphone (pink).|
|What does true 7.1 surround sound mean?|
|True surround sound is achieved when a sound system or headphones has an individual discrete/physical driver for each audio channel to give you a surround soundstage that's produced literally around your head. This differs from virtual surround sound which only has 2 drivers max and uses sound processing technology like Dolby Headphone to reproduce a sensation of surround sound.|
|What kind of ear cushions do the Razer Tiamat headsets use?|
|The Razer Tiamat headsets are designed with circumaural leatherette ear cushions for maximum comfort. It also has a memory foam that conforms perfectly to your ears for a snug fit.|
|What type of drivers are in the Razer Tiamat headsets?|
|The Razer Tiamat 7.1 (per ear cup) is compised of 1) a full range 40mm drivers with neodymium magnets and a Titanium coated diaphragm for bass; and 2) a full range 30mm drivers with neodymium magnets for front and center.|
|Where do I download the software drivers for my new Razer Tiamat?|
|The Razer Tiamat headset is an analog headset and does not require software drivers of any kind. The USB plug on the Razer Tiamat 7.1 version is solely used to power the control assembly.|
|Why is the pinpoint positional surround sound important for gaming?|
|Audio is a crucial factor for getting total immersion and enjoyment in the games you play. It is also absolutely necessary for giving you the competitive advantage as you'll know how to react when you hear exactly where flashpoints enemies are.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|