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Razer Tetra Support

Common Questions

Where can I find the serial number of my Razer Tetra?

Is the Razer Tetra reversible?

Yes. With its single-ear design and 180-degree rotating microphone, the Razer Tetra can be worn on either left or right side.

Why is the Razer Tetra single-sided?

The Razer Tetra is a console chat headset designed for console gamers to receive chat audio from its speaker while receiving game audio from their television or living room setup.

Will I be able to hear game audio through the Razer Tetra?

Yes. You can do this by changing the audio settings on your console to also send game audio to the Razer Tetra.

What are the compatible devices with the Razer Tetra?

The Razer Tetra is compatible with the following:

  • PS4
  • Xbox One
  • Nintendo Switch
  • PC
  • Mobile Devices with 3.5mm analog port

Does the Razer Tetra come with a 3.5mm audio splitter?

No. The Razer Tetra does not come with a 3.5mm audio splitter.

What are the other color variations of the Razer Tetra?

The Razer Tetra is only available in Black.

How do I clean my Razer Tetra headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset, take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care not to get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

Troubleshooting

Why is there no sound when using my Razer Tetra?

Here are some suggestions that may help:

  • Make sure that the in-line volume control is not turned all the way down.
  • To rule out any source issues, connect your Razer Tetra to a different audio source.
  • Make sure that the source volume level is not set to zero.

I am hearing a slight distortion with my voice using the Razer Tetra? How do I fix this?

This is commonly experienced when the microphone is overloaded with sound. Try to position the microphone further from your mouth when talking.

The people in my chat party cannot hear me when I talk. How do I fix this?

Here are some suggestions that may help:

  • Make sure the microphone diaphragm is in front of your mouth.
  • Check the in-line controls and make sure that the microphone is not muted.
  • Make sure that the microphone level on your console or PC is not set to zero or muted. Checking for troubleshooting guides from your console's manufacturer support site may also help.

Hardware

Does the Razer Tetra have a noise-canceling microphone?

No. The Razer Tetra is equipped with a rotatable cardioid microphone that focuses on high-quality voice pick-up while suppressing ambient noise from its sides and back for maximum clarity.

What in-line controls does the Razer Tetra have?

The Razer Tetra features an in-line volume wheel and a mic-mute slider for easy adjustments.

Is the microphone of the Razer Tetra removable?

No, but the microphone can be rotated up to 180-degrees.

How do I connect the Razer Tetra to a console or other devices?

The Razer Tetra is compatible with most devices that have a 3.5mm jack.

  • For devices with 3.5mm combo jack, you can simply plug in the Razer Tetra directly.
  • For devices with separate ports for audio output and mic input, a 3.5mm splitter may be required.

Note: The Razer Tetra does not come with a 3.5mm splitter.

Software

Will I be able to configure the Razer Tetra using Razer Synapse?

The Razer Tetra uses an analog 3.5mm connection and is not supported by Razer Synapse.