Razer Stargazer Support
I can't see any camera feed in my streaming application as well as Synapse camera feed?
Please ensure that all applications that are using Stargazer are closed, so that the resources can be freed up for Razer Synapse to access the Stargazer.
Note: Please ensure that Razer Synapse is minimised to the system tray before using other applications. This is to reduce the chances of resources sharing issues between multiple applications.
|On my 3rd-party application, I am unable to use the "Dynamic Background Removal." How do I use Dynamic Background Removal?|
Note: Please ensure that "Intel Real Sense Depth Camera Manager" is installed and Stargazer is plugged in when installing 3rd-party applications.
|I am unable to use "Windows Hello." It says that my camera is not supported or could not be found.|
Please ensure that "Intel Real Sense Depth Camera Manager" is installed. If it is not installed, please download it here.
If it is installed, please follow the steps listed below:
|Where do I download Razer Stargazer drivers from?|
Razer Stargazer drivers are automatically downloaded and installed on your Windows 10 system as soon as you plug it into a USB 3.0 port.
Alternatively, other than installing drivers via Windows Update, you can also download and run the installer directly off Intel's website.
Download and run the SR300 drivers.
Does the Razer Stargazer work with OBS (Open Broadcaster Software)?
At this time, OBS detects the Razer Stargazer as a standard 1080p HD webcam. The "Dynamic Background Removal" integration is not yet available, but is coming soon. We advise you to use any one of the other Dynamic Background Removal integrated apps featured on our list found here: Intel® RealSense™ Supported Apps.
|I just recently updated my computer with the new Windows 10 Anniversary Update, and can't get the Razer Stargazer to work anymore. What's up with that?|
|We have stringently tested the Razer Stargazer with systems post-Windows 10 Anniversary Update, and found there to be no issues. Please reach out to Customer Support to troubleshoot your problem.|
|Why can't my computer detect the Razer Stargazer when it is plugged into my PC?|
Please ensure the following:
|How do I enable 60 frames-per-second video capture with the Razer Stargazer for my broadcasts?|
|Specific apps such as Open Broadcaster Software and XSplit allow you to configure the resolution and frames-per-second capture rate of the Razer Stargazer. Simply select 720p and the 60 frames-per-second option will appear.|
|Can I use the Razer Stargazer to capture audio for my broadcasts?|
|While the Razer Stargazer certainly has noise-cancelling stereo mic for audio capture, it is recommended for the best quality audio capture, use a Razer Seiren or Seiren Pro digital microphone.|
|What does Razer Synapse do for the Razer Stargazer?|
|Razer Synapse allows you to change your camera settings and preview your camera feed. In addition, it will list down Intel® RealSense™ supported applications that are installed on your system.|
|How do I download and use apps for the Razer Stargazer via Razer Synapse?|
|Click the Razer Stargazer Supported Apps Website button in Razer Synapse to visit a list of Intel® RealSense™ applications that is supported by Razer Stargazer. The website will provide a link to the developer website and the location to download the supported application.|
|Will there be more apps and features for the Razer Stargazer in the future?|
|More incredible apps and features for the Razer Stargazer are being developed and added to the list over time. Stay tuned for more information on Razer Stargazer.|
|How do I resolve issues related to the Intel® RealSense™ supported apps that I've installed?|
|Razer does not provide technical support for 3rd-party applications. Please report any app-related issues to the respective developer directly.|
|Can I use the Razer Stargazer simultaneously on more than one(1) app running on my PC?|
This depends on the apps that are being run concurrently. If two(2) or more apps running are using the exact same settings, i.e. background segmentation in more than one broadcasting app, or resolution, etc., then it is possible.
However, if the apps are running with different settings, the Razer Stargazer will function on a first-come, first-serve basis. Other apps requesting a different resolution, or use-case, will produce an error.
|Can I use the Razer Stargazer as a standard 2D webcam?|
|Certainly. All video-conferencing and broadcasting apps will recognize the Razer Stargazer as a standard webcam as well.|
|The Razer Stargazer causes my computer to lag when I run it with specific apps or features like Dynamic Background Removal. Why?|
|Features like "Dynamic Background Removal" and "3D scanning" are high performance, so it is recommended that you have a computer running an Intel 6th-Gen processor and at least 8 GB of RAM. If you're using the Razer Stargazer for broadcasting, it is advised that you run it on a separate streaming machine instead of broadcasting and gaming both on the same system.|
|My webcam feed seems to have frozen up in my streaming app. How do I fix that?|
|Close the app, unplug and replug the Razer Stargazer to restart it.|
|I have an idea for a cool Intel® RealSense™-enabled app. How do I go about suggesting or developing for it?|
|We encourage you to get started with the Intel® RealSense™ SDK and test out your app with the Razer Stargazer. You can get the SDK package from Intel's site directly Intel® RealSense™ SDK.|
|The USB 3.0 cable provided with the Razer Stargazer is not long enough for my needs. Can I use any USB 2.0 cable?|
|No. Please use a USB 3.0 cable that is compliant with Universal Serial Bus 3.0 Specification. The cable should be able to transfer speeds up to 5 Gbps and is compatible with USB 3.0 devices.|
|Do you have spare parts available?|
|We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the Razer Store.|
|How long is my warranty?|
|Product warranty lengths differ depending on your Razer product. For example, mice have a two(2)-year limited warranty, while keyboards have a one(1)-year limited warranty. Please see full details for warranty lengths through this page: "How long is my Limited Warranty?".|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.|
|How do I change the language of Configurator?|
|The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from our website.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA / exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact Razer Support to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a "Proof of Purchase" to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Where can I find drivers for my Razer product?|
|Please click here to find all the latest drivers.|
|Why does Razer require a proof-of-purchase?|
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods.
These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.