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Common Questions

 

Where do I download Razer Stargazer drivers from?

Razer Stargazer drivers are automatically downloaded and installed on your Windows 10 system as soon as you plug it into a USB 3.0 port.  Alternatively, other than installing drivers via Windows Update, you can also download and run the installer directly off Intel's website.

Does the Razer Stargazer work with Open Broadcaster Software (OBS)?

Currently, OBS detects the Razer Stargazer as a standard 1080p HD webcam. The "Dynamic Background Removal" integration is not yet available but is coming soon. We advise you to use any one of the other Dynamic Background Removal integrated apps featured on our list found here: Intel® RealSense™ Supported Apps.

How do I enable 60 frames-per-second video capture with the Razer Stargazer for my broadcasts?

Specific apps such as Open Broadcaster Software and XSplit allow you to configure the resolution and frames-per-second capture rate of the Razer Stargazer. Simply select 720p and the 60 frames-per-second option will appear.

Can I use the Razer Stargazer to capture audio for my broadcasts?

While the Razer Stargazer certainly has a noise-cancelling stereo mic for audio capture, it is recommended for the best quality audio capture, use a Razer Seiren or Seiren Pro digital microphone.

What does Razer Synapse do for the Razer Stargazer?

Razer Synapse allows you to change your camera settings and preview your camera feed. In addition, it will list down Intel® RealSense- supported applications that are installed on your system.

How do I download and use apps for the Razer Stargazer via Razer Synapse?

Click the "Razer Stargazer Supported Apps" Website button in Razer Synapse to visit a list of Intel® RealSense™ applications that are supported by Razer Stargazer. The website will provide a link to the developer website and the location to download the supported application. 

How do I resolve issues related to the Intel® RealSense™-supported apps that I have installed?

Razer does not provide technical support for third-party applications. Report any app-related issues to the respective developer directly.

Can I use the Razer Stargazer simultaneously on more than one app running on my computer?

This depends on the apps that are being run concurrently. If two or more apps running are using the exact same settings such as background segmentation in more than one broadcasting app, or resolution, and the like, then it is possible.

However, if the apps are running with different settings, the Razer Stargazer will function on a first-come, first-serve basis. Other apps requesting a different resolution, or use-case, will produce an error.

Can I use the Razer Stargazer as a standard 2D webcam?

Certainly. All video-conferencing and broadcasting apps will recognize the Razer Stargazer as a standard webcam as well.

The Razer Stargazer causes my computer to lag when I run it with specific apps or features like Dynamic Background Removal. Why?

Features like "Dynamic Background Removal" and "3D scanning" are high performance, so it is recommended that you have a computer running an Intel 6th-Gen processor and at least 8 GB of RAM. If you are using the Razer Stargazer for broadcasting, it is advised that you run it on a separate streaming machine instead of broadcasting and gaming both on the same system.

My webcam feed seems to have frozen up in my streaming app. How do I fix that?

Close the app, unplug, then replug the Razer Stargazer to restart it.

I have an idea for a cool Intel® RealSense™-enabled app. How do I go about suggesting or developing for it?

We encourage you to get started with the Intel® RealSense™ SDK and test out your app with the Razer Stargazer. You can get the SDK package from Intel's site directly at Intel® RealSense™ SDK.

The USB 3.0 cable provided with the Razer Stargazer is not long enough for my needs. Can I use any USB 2.0 cable?

No. We recommend using a USB 3.0 cable that is compliant with Universal Serial Bus 3.0 Specification. The cable should be able to transfer speeds up to 5 Gbps and is compatible with USB 3.0 devices.

Troubleshooting

I just recently updated my computer with the new Windows 10 Anniversary Update and cannot get the Razer Stargazer to work anymore. How do I fix this?

We have rigorously tested the Razer Stargazer with systems post-Windows 10 Anniversary Update and found there to be no issues. Contact Customer Support to troubleshoot your problem.

Why is my computer not detecting the Razer Stargazer when it is plugged into my computer?

Ensure the following:

  • Make sure the Razer Stargazer is plugged into a USB 3.0 port.
  • Make sure your computer is a Windows 10 system, running at least an Intel 6th-Gen processor.
     

I am unable to use Windows Hello. It says that my camera is not supported or could not be found. How do I fix this?

Ensure that "Intel Real Sense Depth Camera Manager" is installed. If it is not installed, download it.

If it is installed,  follow the steps listed below:

  1. Unplug the Stargazer from the system. Uninstall "Intel Real Sense Depth Camera Manager SR300" from "Programs and Features".
  2. Plug in Stargazer into a USB 3.0 port and install "Intel Real Sense Depth Camera Manager SR300".
  3. If there is a prompt for a firmware update, update the firmware.
  4. Once the installation is completed, restart your computer and set up "Windows Hello" again.

I cannot see any camera feed in my streaming application as well as Synapse the camera feed.

Ensure that all applications that are using Stargazer are closed so that the resources can be freed up for Razer Synapse to access the Stargazer.

Note: Razer Synapse should be minimized to the system tray before using other applications. This is to reduce the chances of resources sharing issues between multiple applications.

On my third-party application, I am unable to use the "Dynamic Background Removal." How do I use Dynamic Background Removal?

You may refer to the list of applications provided and check if the application is supported by Intel and Razer.

Make sure to enable the option for "Intel® RealSense™ Dynamic Background Removal" if it is supported and follow the instructions provided.

Note: Ensure that "Intel Real Sense Depth Camera Manager" is installed and Stargazer is plugged in when installing 3rd-party applications.