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Razer Seirēn Support

Why do I need to install Razer Synapse for the Razer Seirēn and Razer Seirēn Pro to work?
As different operating systems may or may not have sufficient features to utilize the capabilities of the Razer Seirēn microphones, driver installation via Razer Synapse is required to enable the microphones to record at high definition 24 bit, 192 kHz and unleash their full potential.
Since updating to Windows 10, Razer Synapse does not detect my device and show the correct product configurator. What should I do?
If you encounter this, please perform Synapse update through "Settings" > "CHECK FOR UPDATES." If the update is not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer Support site.
I am having problems installing / locating the necessary drivers for the Razer Seirēn on Windows.
The Razer Seirēn requires dedicated drivers to achieve high bit rate recording. Please install Razer Synapse to obtain to the latest drivers for your Razer Seirēn.
I'm using the Razer Seirēn on a Mac, do I need to install Razer Synapse to use it?
No. Using the Razer Seiren on the Mac OS does not require Razer Synapse drivers. Mac OS natively supports high bit rate recording. However, installing Razer Synapse will provide you with advanced settings for your Razer Seirēn.
What connection methods does the Razer Seirēn support?
The Razer Seirēn is a digital microphone that connects to your computer via USB.
Which direction should the microphone be facing when I begin recording for a stream?
When recording for a stream or when recording audio for videos with the Razer Seirēn, you should have the Razer logo facing away from you and the OLED screen levelled and facing you. Do not record with the top of the microphone facing you as the condenser microphones inside the Razer Seirēn are not positioned at the tip.
How far away should the Razer Seirēn be from me when I am recording?
The optimal recording distance is eight(8) inches/twenty(20) centimeters.
Will I be able to use the Razer Seirēn with my own microphone stand / arm?
Yes, the mounting port is an industry standard 5/8 inch port.
Is the Razer Seirēn compatible with other professional recording software?
Yes. The Razer Seirēn is compatible with professional recording software such as ProTools, Logic Pro X, Garage band, Sound Forge and Cakewalk.
What do all the knobs and buttons on the body of the microphone do?
  • V – master headphone volume control
  • P – polar recording pattern selector
  • G – microphone gain control
  • Microphone icon – Microphone mute toggle
How do I turn of the LED for the Razer logo on the front of the microphone?
The LED on/off toggle can be found under the body of the microphone right behind the 3.5 mm headphone jack.
Does the Razer Seirēn come with any recording accessories?
Yes, you can purchase the shock mount and pop filter exclusively at Razer Store.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.
I have a coupon / promotional / gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA / exchange. What can be done?
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.