Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Seirēn X Support

What programs can I use to broadcast gameplay using my Razer Seirēn X?
We recommend using Open Broadcaster Software (OBS) or XSplit.
When I speak loudly, my voice gets distorted. How do I fix this?
To prevent distortion occurring when you speak loudly, activate the AGC (Automatic Gain Control) in the custom panel of your recording devices tab. To do this, search for properties under the sound devices section, then click on the custom tab.
I can't mount my Razer Seirēn X on my microphone arm as the screw is too small.
Ensure you are using a 5/8 thread screw to mount your Razer Seirēn X; if your microphone arm does not fit, you may need to obtain a 3/8 to 5/8 adapter.
Why is there a lot of popping when I speak into the microphone?
Do not place the microphone directly in front of your mouth. Instead, position the microphone off to the side so that the air from your mouth does not directly hit it when you speak. Alternatively, you can purchase a pop filter or windscreen to help reduce the airflow going into the microphone.
I am picking up a lot of background noise when I use the microphone. What can I do to reduce this sound?

If your Razer Seirēn X is picking up unwanted noise, try the following steps:

  • Ensure that your microphone is positioned close to your mouth; lower the gain on your microphone.
  • Ensure that there are no fans or air-conditioning units blowing directly onto your Razer Seirēn X.
  • Broadcasting software like OBS come equipped with plugins that can assist in the reduction of background noise. Find out more here.
Sound from my computer mixes into my microphone audio feed in OBS/XSplit. What causes this?
A potential reason for this could be the interferrences caused from your headsets' built-in microphone. To correct this, use the splitter that comes with your headset before plugging the headphone portion of the splitter into your Razer Seirēn X. If you are still experiencing an issue, try plugging your headphones into the audio port of your computer instead of your Razer Seirēn X.
One of the features of my Razer Seirēn X does not work.
If you're unable to find an answer that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Support page.
I think my Razer Seirēn X is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
What are the warranty terms for the Razer Seirēn X?
You may find out more information on the policies for Razer Seirēn X here.
How do I request or purchase replacement parts for the Razer Seirēn X?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support Team here.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
I have a coupon/promotional/gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show both the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.