us

Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Ripsaw HD Support

Common Questions

Where can I find the serial number on my Razer Ripsaw HD?

The serial number can be found at the bottom of the unit.

What resolutions are supported by the Razer Ripsaw HD capture card?

The Razer Ripsaw HD can record up to 1080p resolution at 60 frames per second. It can also pass-through up to 2160p resolution at 60 frames per second. Other support resolutions are 1080p, 1080i, 720p, 576p, 576i, 480p, and 480i.

What comes in the box of the Razer Ripsaw HD?

The following items are included in the box of the Razer Ripsaw HD:

  • Razer Ripsaw HD game capture card
  • USB 3.0 Type-C to Type-A cable
  • HDMI cable
  • 3.5 mm audio cable
  • Important Product Information Guide

How long are the HDMI and USB cables that come with the Razer Ripsaw HD?

The HDMI and USB cables are 2 meters (6+ feet) long.

How can I stream audio from my game through the Ripsaw HD to my streaming PC, as well as pick it up on my headset?

We recommend using a digital audio splitter like Voicemeeter, which is really easy to use - it essentially sends audio both to your Ripsaw and headset or speakers. This is available as a feature in OBS as well.

Troubleshooting

When I use Razer Ripsaw HD with my PS4 console to capture my gameplay, I only see a black screen. How do I fix this?

Ensure all your cable connections are correct. Then disable HDCP on the PS4. To do that, on your PS4, go to Settings > System and navigate to "Enable HDCP" and uncheck the box.

I lost the USB cable that came with the Razer Ripsaw HD, can I use a generic USB Type-C cable?

It is recommended to use the cable that came with the box. However, a good quality USB-C cable that is able to support data may work.

Why can’t I select 1440p on my Xbox One when using Ripsaw HD as a pass-through device?

Ripsaw HD can only support 1440p resolution at 30 fps and Xbox One does not support 1440p at 30fps. In this case, the resolution is downscaled to 1080p at 60 fps.

Hardware

Can I use the Razer Ripsaw HD on a Mac computer?

No, the Ripsaw HD only supports Windows 8 64-bit (or higher).

If I use a converter, will the Razer Ripsaw HD work with a monitor using a DisplayPort input?

HDMI and DisplayPort standards were designed differently and have different protocols and requirements. As such, HDMI sources will not be able to drive monitors via DisplayPort using a passive converter. While the configuration is theoretically possible using the correct active converter, it is not one that the Razer RipsawHD is designed for.

Can I use the Razer Ripsaw HD with my 144Hz gaming monitor?

Yes, but the streamed and passthrough output will be capped at 60Hz.

Can I buy a longer HDMI cable for the Razer Ripsaw HD?

Yes. If needed you can use longer HDMI cables that can be purchased from third-party providers. Be sure to get a quality cable as Razer cannot be responsible for overall performance if the enclosed cable is not used.

What are the system requirements for Razer Ripsaw HD?

  • PC (Windows® 8 64-bit or higher) with a free USB 3.0 port.
  • CPU:
    • [Desktop] Intel® Core™ i3-6100 (or higher)
    • [Laptop] Intel® Core™ i7-4810MQ (or higher)
  • GPU:
    • [Desktop] NVIDIA® GeForce® GTX 660 (or higher)
    • [Laptop] NVIDIA® GeForce® GTX 870M (or higher)
  • Memory: 4 GB minimum (8 GB recommended)

Software

Is the Razer Ripsaw HD supported by Synapse 3?

Yes, it is supported by Synapse 3.

What streaming software are supported by the Razer Ripsaw HD?

We recommend that you use Xsplit or OBS with the Ripsaw HD.