Razer Nari Ultimate Support
|When I plug the dongle that came with the Nari Ultimate, my computer sees it as “Avnera AV6301”. How can I fix this?|
|Please download and run the recovery tool here.|
|How do I connect the Razer Nari Ultimate headset to my PC?|
|You can either connect the Razer Nari Ultimate via the 3.5mm combo cable or wirelessly via the USB wireless transceiver|
|My Razer Nari’s mic is not working following an update to Windows 10 build 1809 and above.|
This is a known issue in the latest Windows 10 update. To recover your mic function, please try the followings steps:
Can I chat with my friends on Nintendo Switch using the Nari Ultimate?
Yes of course. You’ll need to follow the steps below:
|Can I use the Nari Ultimate with my Xbox One?|
The Razer Nari Ultimate can be used with your Xbox One using the 3.5mm cable. To connect your headset to the Xbox One using the 3.5mm port, please visit the official Xbox support page.
Note: The wireless operation of the Nari ultimate is not possible on the Xbox One. For a wireless Xbox One connection, check out the Razer Thresher for Xbox One.
|How do I clean my Razer Nari Ultimate headset?|
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.
When cleaning the earpads on your headset, take extra care not to get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
|I plugged in my Razer Nari Ultimate headset and I can't hear surround sound, what should I do?|
|Please be sure to install Razer Synapse 3 and ensure you are signed in. Also ensure that "Razer Nari Ultimate" is selected as your default sound device in your computer's Audio Control Panel.|
|How do I enable or disable the THX Spatial Audio on my Razer Nari Ultimate headset?|
|You can use Razer Synapse 3 to turn THX Spatial Audio on or off.|
|How does the THX Spatial Audio work on my Razer Nari Ultimate headset?|
|THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating both sound above and beneath you.|
|What is the difference between THX Spatial Audio on the Razer Nari Ultimate and the immersive 7.1 channel virtual surround sound paired with the Razer ManO'War and the True 7.1 Surround Sound Gaming with Razer Tiamat 7.1 v2?|
THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating both sound above and beneath you.
The 7.1 channel Virtual Surround sound utilized on the Razer ManO'War uses a more traditional technology that Razer uses to simulate 7 channels with only 2 physical speakers (1 driver on each ear cup).
With True 7.1 Surround there are 5 drivers on each ear cup, the same as a home theatre system with physical surround speakers.
|Is my Razer Nari Ultimate headset supported in Razer Synapse? What are the features supported in Razer Synapse?|
|Yes, the Razer Nari Ultimate is supported in Razer Synapse 3. The following features are supported in Synapse 3: Mixer, Enhancement, EQ, Mic, Lighting and Power.|
|Where can I find the USB dongle for my Razer Nari Ultimate headset?|
The USB dongle for the Razer Nari Ultimate can be found in its convenient storage location, in the headset. Please see the image below for exact location.
|Why is the Razer Nari Ultimate microphone not transmitting my voice?|
|Please ensure that the microphone is not muted in your operating system and that the Razer Nari Ultimate is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.|
|Why is the Razer Nari Ultimate not producing sound?|
|Please ensure the Razer Nari Ultimate is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.|
|What Synapse 3 Chroma lighting effects are supported by the Razer Nari Ultimate?|
|Quick and Advanced Effects are supported in Synapse 3 with the Razer Nari Ultimate. Quick Effects include Breathing, Spectrum Cycling and Static.|
|Why am I hearing myself speak on the Razer Nari headset? Can I turn it off?|
Mic monitor is a built-in feature that allows you to hear your own voice via a feedback loop, designed specifically to help gamers avoid repeating themselves or shouting unnecessarily into the mic for fear that their teammates won't be able to hear them.
You are able to configure the volume of the mic monitor in Razer Synapse 3.
The default setting for the mic monitor on the Razer Nari Ultimate is set to OFF.
|How do I enable or disable the HyperSense on my Razer Nari Ultimate headset?|
|You can turn on/off HyperSense within Razer Synapse 3.|
|I lost / damaged my USB wireless transceiver for my Razer Nari Ultimate, can I purchase a new one?|
|No, we are sorry, the USB transceiver for the Nari Ultimate is uniquely paired and you are not able to purchase a replacement transceiver.|
|Is the Razer Nari Ultimate compatible with MAC?|
|Yes, it will work via the USB dongle or with the 3.5mm Audio jack. However, users will not be able to configure the headset using Synapse 3 as it is not available for Mac.|
|Where can I purchase replacement earcups for my Razer Nari Ultimate?|
|You will be able to purchase replacement ear cups for the Razer Nari Ultimate from the Razer accessories store, https://www.razer.com/store/gaming-accessories.|
|Is my Razer Nari Ultimate still capable of THX Spatial audio while being plugged in via the 3.5mm Combo jack?|
|No, THX Spatial for the Nari Ultimate is only available when using the USB dongle connection.|
|Can I use the Razer Nari Ultimate wirelessly without installing Razer Synapse?|
|Yes , Synapse 3 is not a requirement to use the Nari Ultimate wirelessly. However, you will lose the ability to further configure the headset without Synapse 3.|
|What is Razer Hypersense?|
|The Razer Nari Ultimate is powered by Razer HyperSense. Hypersense features haptic technology that creates touch-sensory feedback for lifelike sensations based on audio cues from the game. Please visit https://www.razer.com/campaigns/razer-hypersense for more information|
|My voice is not heard when making a call using my Razer Nari Ultimate.|
Please try the steps below to help solve your issue.