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Common Questions

How do I connect the Razer Nari Ultimate to my computer?

You can either connect the Razer Nari Ultimate via the 3.5mm combo cable or wirelessly via the USB wireless transceiver.

Can I chat with my friends on Nintendo Switch using the Nari Ultimate?

Yes. You will need to follow the steps below:

  1. Unplug the provided 3.5mm cable from the headset if it is connected.
  2. Plug the 3.5mm cable into the Nintendo Switch’s audio jack without connecting to the Nari Ultimate headset.
  3. Plug the 3.5mm cable into the Nari Ultimate headset.
     

Can I use the Nari Ultimate with my Xbox One?

The Razer Nari Ultimate can be used with your Xbox One using the 3.5mm cable. To connect your headset to the Xbox One using the 3.5mm port, please visit the official Xbox support page.

Note: The wireless operation of the Nari ultimate is not possible on the Xbox One. For a wireless Xbox One connection, check out the Razer Thresher for Xbox One.

I plugged in my Razer Nari Ultimate headset and I cannot hear surround sound, what should I do?

Ensure that you have Razer Synapse 3 installed and signed in. Also, ensure that "Razer Nari Ultimate" is selected as your default sound device in your computer's Audio Control Panel.

How do I enable or disable the THX Spatial Audio on my Razer Nari Ultimate headset?

You can use Razer Synapse 3 to turn THX Spatial Audio on or off.

What is the difference between THX Spatial Audio on the Razer Nari Ultimate and the immersive 7.1 channel virtual surround sound paired with the Razer ManO'War and True 7.1 Surround Sound Gaming with Razer Tiamat 7.1 v2?

THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating sound both above and beneath you.

The 7.1 channel Virtual Surround sound utilized on the Razer ManO'War uses a more traditional technology that Razer uses to simulate 7 channels with only 2 physical speakers (1 driver on each ear cup). Meanwhile, Razer Tiamat 7.1 and Razer 7.1 V2 utilizes True 7.1 Surround where there are 5 drivers on each ear cup, the same as a home theatre system with physical surround speakers.

Where can I find the USB dongle for my Razer Nari Ultimate headset?

The USB dongle for the Razer Nari Ultimate can be found in its convenient storage location, in the headset. Please see the image below for the exact location.

Why is the Razer Nari Ultimate microphone not transmitting my voice?

Please ensure that the microphone is not muted in your operating system and that the Razer Nari Ultimate is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options. If the problem persists, contact customer support.

Why is the Razer Nari Ultimate not producing sound?

Ensure that the Razer Nari Ultimate is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

What Synapse 3 Chroma lighting effects are supported by the Razer Nari Ultimate?

Quick and Advanced Effects are supported in Synapse 3 with the Razer Nari Ultimate. Quick Effects include Breathing, Spectrum Cycling, and Static.

I lost or damaged my USB wireless transceiver for my Razer Nari Ultimate, can I purchase a new one?

No, the USB transceiver for the Razer Nari Ultimate is uniquely paired and you are not able to purchase a replacement transceiver.

Is the Razer Nari Ultimate compatible with Mac?

Yes, it will work via the USB dongle or with the 3.5mm audio jack. However, users will not be able to configure the headset using Razer Synapse 3 as it is not available for Mac.

Where can I purchase replacement earcups for my Razer Nari Ultimate?

You may refer to this list of our current spare parts and accessories. If the item you need is not listed, contact customer support.

Is my Razer Nari Ultimate still capable of THX Spatial Audio while being plugged in via the 3.5mm Combo jack?

No, THX Spatial for the Nari Ultimate is only available when using the USB dongle connection.

Is my Razer Nari Ultimate headset supported in Synapse? What are the features supported in Synapse?

Yes, the Razer Nari Ultimate is supported in Razer Synapse 3. The following features are supported in Synapse 3: Mixer, Enhancement, EQ, Mic, Lighting, and Power.

Can I use the Razer Nari Ultimate wirelessly without installing Razer Synapse?

Yes, Synapse 3 is not a requirement to use the Razer Nari Ultimate wirelessly. However, you will lose the ability to further configure the headset without Synapse 3.

How do I enable or disable the HyperSense on my Razer Nari Ultimate headset?

You can enable or disable HyperSense within Razer Synapse 3.

What is Razer Hypersense?

Razer HyperSense is an intelligent haptics ecosystem that interconnects different gaming devices to create rich and dynamic tactile feedback for a high-fidelity haptics gaming experience. These peripherals pick up key sound cues in games, from the crackle of gunfire to the shockwave of a blast, and replicate the sensations of these events to make you feel as if you're in the battlefield itself.

Visit https://www.razer.com/concepts/project-hypersense for more information or see our video at http://rzr.to/FeelEveryBattle

What does mic monitor do?

Mic monitor is a built-in feature that allows you to hear your own voice via a feedback loop, designed specifically to help gamers avoid repeating themselves or shouting unnecessarily into the mic for fear that their teammates will not be able to hear them. You can configure the volume of the mic monitor in Razer Synapse 3.

The default setting for the mic monitor on the Razer Nari Ultimate is set to “OFF.”

Troubleshooting

I plugged in my Razer Nari Ultimate headset and I can’t hear surround sound, what should I do?

Ensure that you have Razer Synapse 3 installed and signed in. Also, ensure that "Razer Nari Ultimate" is selected as your default sound device in your computer's Audio Control Panel.

My voice is not heard when making a call using my Razer Nari Ultimate.

Please try the steps below to help solve your issue.

  1. Launch Razer Synapse and select your headset from the dashboard.
  2. Navigate to the “MIC” tab and adjust the Mic Volume slider to 100.
  3. Ensure the Mic Sensitivity option “Automatically determine mic input sensitivity” is turned “ON.”

How do I clean my Razer Nari Ultimate headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker don't get wet, as this can cause damage to your headset.

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