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Razer Nari Essential Support

How do I connect the Razer Nari Essential headset to my PC?
You connect the Razer Nair Essential via a USB wireless transceiver.
How do I clean my Razer Nari Essential headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care not to get any liquids inside the earcup and onto the speaker itself, as this may damage your headset."

I plugged in my Razer Nari Essential headset and I can't hear surround sound, what should I do?
Please be sure to install Razer Synapse 3 and ensure you are signed in. Also ensure that "Razer Nari Essential" is selected as your default sound device in your computer's Audio Control Panel.
How do I enable or disable the THX Spatial Audio on my Razer Nari Essential headset?
You can use Razer Synapse 3 to turn THX Spatial Audio on or off.
How does the THX Spatial Audio work on my Razer Nari Essential headset?
Go beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating both sound above and beneath you.
What is the difference between THX Spatial Audio on the Razer Nari Essential and the immersive 7.1 channel virtual surround sound paired with the Razer ManO'War and True 7.1 Surround Sound Gaming with Razer Tiamat 7.1 v2?

THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating both sound above and beneath you.

The 7.1 channel Virtual Surround sound utilized on the Razer ManO'War uses a more traditional technology that Razer uses to simulate 7 channels with only 2 physical speakers (1 driver on each ear cup).

With True 7.1 Surround there are 5 drivers on each ear cup, the same as a home theatre system with physical surround speakers.

Is my Razer Nari Essential headset supported in Synapse? What are the features supported in Synapse?
Yes, the Razer Nari Essential is supported in Razer Synapse 3. The following features are supported in Synapse 3: Mixer, Enhancement, EQ, Mic, Lighting and Power.
Why is the Razer Nari Essential microphone not transmitting my voice?
Please ensure that the microphone is not muted in your operating system and that the Razer Nari Essential is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.
Why is the Razer Nari Essential not producing sound?
Please ensure the Razer Nari Essential is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.
Why am I hearing myself speak on the headset? Can I turn it off?

Mic monitor is a built-in feature that allows you to hear your own voice via a feedback loop, designed specifically to help gamers avoid repeating themselves or shouting unnecessarily into the mic for fear that their teammates won't be able to hear them. You are able to configure the volume of the mic monitor in Razer Synapse 3.

The default setting for the mic monitor on the Razer Nari Essential is set to OFF.

I lost/damaged my USB wireless transceiver for my Razer Nari Essential can I purchase a new one?
No, we are sorry, the USB transceiver for the Nari Essential is uniquely paired and you are not able to purchase a replacement transceiver.
Is the Razer Nari Essential compatible with MAC?
Yes, it will work with Mac. However, users will not be able to configure the headset using Synapse 3 as it does not have a version for MacOS.
Where can I purchase replacement earcups for my Razer Nari Essential?
You will be able to purchase replacement ear cups for the Razer Nari Essential from the Razer accessories store, https://www.razer.com/store/gaming-accessories.
Can I use the Razer Nari wirelessly without installing Razer Synapse?
Yes , Synapse 3 is not a requirement to use the Nari Essential wirelessly. However, you will lose the ability to further configure the headset without Synapse 3.
My voice is not heard when making a call using my Razer Nari Essential.

Please try the steps below to help solve your issue.

  1. Launch Razer Synapse and select your headset from the dashboard.
  2. Navigate to the MIC tab and adjust the Mic Volume slider to 100.
  3. Ensure the Mic Sensitivity option “Automatically determine mic input sensitivity” is turned ON.