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Common Questions

How do I connect the Razer Nari Essential to my computer?

Yes. You may connect the Razer Nair Essential to your computer via a USB wireless transceiver.

Can I use the Nari Essential with my Xbox One?

Unfortunately, no. The Nari Essential doesn’t have a 3.5mm cable and cannot be used with the Xbox One.

I plugged in my Razer Nari Essential headset and I cannot hear surround sound, what should I do?

Ensure that you have installed and signed in to Razer Synapse 3. Also, ensure that "Razer Nari Essential" is selected as your default sound device in your computer's Audio Control Panel.

How do I enable or disable the THX Spatial Audio on my Razer Nari Essential headset?

You may use Razer Synapse 3 to turn THX Spatial Audio on or off.

What is the difference between THX Spatial Audio on the Razer Nari Essential and the immersive 7.1 channel virtual surround sound paired with the Razer ManO'War and True 7.1 Surround Sound Gaming with Razer Tiamat 7.1 v2?

THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating sound both above and beneath you.

The 7.1 channel Virtual Surround sound utilized on the Razer ManO'War uses a more traditional technology that Razer uses to simulate 7 channels with only 2 physical speakers (1 driver on each ear cup). Meanwhile, Razer Tiamat 7.1 and Razer 7.1 V2 utilize True 7.1 Surround where there are 5 drivers on each ear cup, like a home theatre system with physical surround speakers.

Why is the Razer Nari Essential microphone not transmitting my voice?

Please ensure that the microphone is not muted in your operating system and that the Razer Nari is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options. If the problem persists, contact Customer Support.  

Why is the Razer Nari Essential not producing sound?

Please ensure the Razer Nari Essential is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I lost or damaged my USB wireless transceiver for my Razer Nari Essential, can I purchase a new one?

No, the USB transceiver for the Nari Essential is uniquely paired and you are not able to purchase a replacement transceiver.

 Is the Razer Nari Essential compatible with Mac?

Yes, it will work via the USB dongle or with the 3.5mm Audio jack. However, users will not be able to configure the headset using Razer Synapse 3 as it is not available for Mac.

 Where can I purchase replacement earcups for my Razer Nari Essential?

You may refer to this list of our current spare parts and accessories. If the item you need is not listed, contact Customer Support.

Is my Razer Nari Essential still capable of THX Spatial Audio while being plugged in via the 3.5mm Combo jack?

No, THX Spatial for the Nari Essential is only available when using the USB dongle connection.

Is my Razer Nari Essential headset supported in Synapse? What are the features supported in Synapse?

Yes, the Razer Nari Essential is supported in Razer Synapse 3. The following features are supported in Synapse 3: Mixer, Enhancement, EQ, Mic, Lighting, and Power.

Can I use the Razer Nari wirelessly without installing Razer Synapse?

Yes, Synapse 3 is not a requirement to use the Nari Essential wirelessly. However, you will lose the ability to further configure the headset without Synapse 3.

I plugged in my Razer Nari Essential headset and I cannot hear surround sound, what should I do?

Please be sure to install Razer Synapse 3 and ensure you are signed in. Also, ensure that "Razer Nari Essential" is selected as your default sound device in your computer's Audio Control Panel.

Troubleshooting

Why am I hearing myself speak on the Razer Nari Essential headset? Can I turn it off?

Mic monitor is a built-in feature that allows you to hear your own voice via a feedback loop, designed specifically to help gamers avoid repeating themselves or shouting unnecessarily into the mic for fear that their teammates would not be able to hear them. You can configure the volume of the mic monitor in Razer Synapse 3.

The default setting for the mic monitor on the Razer Nari is set to OFF.

My voice is not heard when making a call using my Razer Nari.

Follow the steps below to help solve your issue.

  1. Launch Razer Synapse and select your headset from the dashboard.
  2. Navigate to the MIC tab and adjust the Mic Volume slider to 100.
  3. Ensure the Mic Sensitivity option “Automatically determine mic input sensitivity” is turned “ON”

Why is the Razer Nari Essential not producing sound?

Ensure the Razer Nari Essential is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

To set the default playback device on your computer simply:

  1. Right-click on the sound icon on the system tray and select Sounds.

  2. On the Playback tab, select "Razer Nari Essential- Chat" from the list, and then set it as the Default Communication Device.

  3. On the Playback tab, select "Razer Nari Essential - Game" from the list, and then set it as the Default Device.

How do I clean my Razer Nari Essential headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

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