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Razer Megalodon Support
|How do I clean my Razer headset?|
|We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.
When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
|My Razer headset is out of warranty. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.|
|Can I listen to both my standard stereo headset and my Razer Megalodon at the same time?|
|No. Once the USB connection to the Razer Megalodon is established, it will function as the default audio output for your computer. Some software however allows you to switch the audio output on the fly, but you will not be able to listen to the same source material through both a standard headset and the Razer Megalodon at the same time.|
|Does the Razer Megalodon have a bass adjustment when used in 2.0 mode?|
|Yes, you can adjust the bass level in both 2.0 and 7.1 modes.|
|Do I have to download any drivers for the the Razer Megalodon?|
|No, that is part of the beauty of the Razer Megalodon. There is no need to install any drivers on your computer. However, please be sure to update your Razer Megalodon with the latest firmware. You can download the latest firmware here.|
|How do I check that my game is outputting 5.1 or 7.1 audio?|
|Please go to the game menu and select the audio options tab. From there, select the 5.1 or 7.1 channel option. Audio selections will vary from game to game and some games may not offer a 5.1 or 7.1 audio option.|
|How do I reset the Razer Megalodon?|
|To reset the Razer Megalodon to factory default settings, press and hold the Channel Selector for 10 seconds while the Razer Megalodon is connected to a computer that is powered on. NOTE: ALL CONFIGURATION SETTINGS WILL BE LOST WHEN YOU RESET THE RAZER MEGALODON|
|How does the Razer Megalodon and the Razer Maelstrom engine actually work?|
|For detailed information on the amazing technology behind the Razer Megalodon, please read our white paper at this site under the "Science and Technology" tab.|
|I hear a sound which is similar to a “rushing wind” or white noise when recording with my Razer Megalodon?|
|Please be sure you have updated your Razer Megalodon with the latest firmware. You may also wish to turn down your Razer Megalodon's microphone sensitivity. The gaming grade engineered, noise filtering microphone is amplified in its natural state and this may cause the sounds as described above. You can do this by selecting the "mic sens"button on your Megalodon control pod and adjusting the level accordingly. Windows Vista® users can also adjust the mic sense in Windows by doing the following:
1. In Windows Vista - Click Start and select "Control Panel > Sound".
2. On the Recording tab, select the Razer Megalodon microphone, and click Properties.
3. Adjust the level of the microphone under the levels tab.
|If I am listening to a stereo source, should I listen to the Megalodon in 2.0 or in 7.1 mode?|
|It is recommended that you use 2.0 mode when listening to stereo sources such as music and media files and 7.1 mode when listening to surround sound sources such as movies and video games.|
|Why do I hear a slight difference in the audio when I'm listening to a stereo source and I change the Megalodon to 7.1 mode?|
|Once you change the Megalodon to 7.1 channels you enable to full effects of the Maelstrom engine. You will hear some affects of the engine trying to recreate virtual sound fields using only the supplied 2 channels. It is recommended you use the 2.0 setting when using a stereo source.|
|Where can I find instructions on how to install the 2.12 megalodon firmware update?|
Here are the instructions to update the Razer Megalodon to the latest firmware:
1. Download the firmware update from www.razersupport.com.
2.Uninstall the current Megalodon driver. ◦Make sure the Megalodon headset is plugged in ◦Right-click on My Computer and choose properties ◦Click the System tab ◦Click the device manager button ◦Click the + beside Sound, Video and Game Controllers ◦Right-click the Razer Megalodon and choose uninstall
3.Unplug the Megalodon headset
4.Double-click the 2.12 firmware update you downloaded in step 1 and follow the instructions.
5.Plug in the Megalodon headset and allow the driver to install.
|Is the Megalodon compatible with Mac?|
|The Megalodon is basically compatible but Razer can't guarantee it at this point of time as the complete compatibility testing has not been finished. Razer will make a determination in the near future if we are able to fully support the Megalodon for Mac.|
|My audio or microphone suddenly cuts off when using my Megalodon. How can I fix this?|
|Please make sure of two things to correct this issue. First make sure your Operating System has the latest Service Pack from Microsoft installed. To make sure your Operating System is up to date please visit windowsupdate.microsoft.com. Once you have insured that your OS is up to date please be sure to flash the latest Megalodon firmware to your unit. Should you have any troubles please contact our support team at this link and we will be happy to help you out.|
|My mic has a lot of static / white noise in the background. How can I fix this?|
|Please ensure that you are using the latest firmware for your Megalodon. Also please check you mic recording levels. Vista and Win 7 microphone recording levels are generally set to the maximum level by default. Please try adjusting your Mic level via your Windows settings. (Control Panel > Sound > Recordings > Sound > Microphone > Levels). Please set this level to 15-30. This should greatly reduce any static you may be hearing in the Mic. Should you still have problems please contact the Razer support team at the links below.|
|Since I upgraded to Win 7 my Megalodon has a lot of static/white noise in the background. How can I fix this?|
|Please be sure you have flashed the latest firmware to your Megalodon. Also please check you mic recording levels. Vista and Win 7 microphone recording levels are generally set to a default of level of 100 or max. Please try adjusting your Mic level via your Windows settings. (Control Panel > Sound > Recordings > Sound > Microphone > Levels). Please set this level to 15-30. This should greatly reduce any static you may be hearing in the Mic. Should you still have problems please contact the Razer support team.|
|The volume indicator on my control pod is behaving like an Audio Volume meter. Is this normal?|
|You have found one of the two hidden features of the Megalodon. To reset this, please press and hold down the Razer logo in the center of the control pod for 10 seconds. For more information you can take a look at this YouTube video.|
|Why do I not always hear a large difference when I go from 2.0 to 7.1 on my Megalodon?|
|If the source material is currently reproducing 5.1 or 7.1 channels of audio you should hear a significant difference. Since the Megalodon is always processing all available channels of audio, the difference will not always be substantial if only two channels of audio are being used. You will hear more of a difference when five to seven channels are being reproduced from the source material.
Please ensure that your source material is set to output 5.1 or 7.1 audio. Games are very dynamic so the sound field will always change. We generally recommend listening to the Megalodon in 2.0 mode for a stereo source and 7.1 from a 5.1 or 7.1 source. To have a comparison and hear the full effect of the Megalodon, you may want to play a game using a standard headset first, then play the same game using the Megalodon.
|Will the Megalodon create a virtual 7.1 surround field when my source material is only outputting two channels?|
|No, the Megalodon will not be able to produce a surround field with only two channels from the source material. However, the Megalodon will perform as a quality stereo headset when listening to a stereo source in 2.0 mode.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.|
|How do I change the language of Configurator?|
|The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from here.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|
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