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Razer Kraken Support

Common Questions

How do I clean my Razer Kraken headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

 

Where can I find the serial number on my Kraken Headset?

You will find the serial number located under the left ear pad of the headset. To view the serial number, carefully peel back the foam cover of the ear pad.

 

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

One of the features of my Razer Product does not work. How do I fix this?

If you are unable to find an FAQ article that helps resolve the issue, please contact Customer Support. User guides and product manuals are also available on the Support page.