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Razer Kraken Support

Common Questions

How do I clean my Razer Kraken headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.

  • Do not scrub the surface of your Razer headset.

  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

Where can I find the serial number on my Kraken Headset?

You will find the serial number located under the left ear pad of the headset. To view the serial number, carefully peel back the foam cover of the ear pad.

How can I remove any echo or feedback on my Razer Kraken?

You may try the follow recommendations:

  • Be sure that the microphone is fully extended when in use. If the mic is in the stored position, it will pick up sounds from the ear cup.

  • Ensure that "Listen to this device" is NOT selected under Control Panel > Sound > Recording > Properties > Listen.

  • Check the microphone levels at Control Panel > Sound > Recording > Properties > Levels and adjust accordingly.

  • Ensure that only one voice chat application is in use while in-game.

  • Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".

  • Ensure the PC supports the combined audio jack. If not, please use the included audio / mic splitter cable.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

Why is my Razer Kraken headset not transmitting my voice when I speak into the microphone?

Ensure that the microphone is not muted in your operating system and that the Razer Kraken headset is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.

What can I do when my Razer Kraken headset still isn't playing surround sound even when its already plugged in?

The surround sound feature on the Razer Kraken is activated in Synapse 2.0. Ensure that you have downloaded and installed Synapse 2.0.

The microphone of my Razer Kraken is overly sensitive, how can I lower the sensitivity so it only picks up my voice?

You may try the following suggestions:

  • Be sure that the microphone is fully extended when in use. If the mic is in the stored position, it will pick up sounds from the ear cup.

  • Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".

  • Check the microphone levels at Control Panel > Sound > Recording > Properties > Levels and adjust accordingly.

How can I optimize the microphone on my Razer Kraken when it's already set to max but only picks up my voice and the quality is distorted and adds static?

You may try the following suggestions:

  • Be sure the microphone is fully extended when in use. If you try to use the mic in the stored position, you will pick up sounds from your speakers.

  • Ensure that "Listen to this device" is not selected under Control Panel > Sound > Recording > Properties > levels

  • Check that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound Recording > Properties > Levels

  • Ensure that only one voice chat application is in use while in-game.

  • Check that your are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device/Communications Device

  • Ensure your computer supports the combined audio jack. If not, please use the included audio/mic splitter cable.

One of the features of my Razer Product does not work. How do I fix this?

If you are unable to find an FAQ article that helps resolve the issue, please contact Customer Support. User guides and product manuals are also available on the Support page.

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