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Razer Kraken for Xbox One Support

Common Questions

Can I connect other headsets with the Razer Xbox One Audio Adaptor?

Yes. The Razer Xbox One Audio Adaptor can accommodate almost any headset with a 3.5mm jack.

Are wireless headsets compatible with the audio adaptor?

No. Wireless Xbox One headsets are not compatible with the adaptor.

When I move the Kraken Xbox One’s boom microphone up does that automatically mute the microphone?

No. The microphone does not mute when in an upward position. You can mute the headset by pressing the mute button on the audio adaptor.

My microphone is not transmitting my voice. How to fix this?

Ensure that the Razer Kraken Xbox One is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

My headset is not producing sound. How to fix this?

Ensure that the Razer Kraken Xbox One is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I plugged in my headset and I cannot hear surround sound. How to fix this?

The surround sound feature on the Razer Kraken Xbox One is activated in Synapse. Ensure that you have downloaded and installed Synapse 2.0.

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS/2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS/2 adapter.

Where can I find the serial number on my Kraken Headset?

You will find the serial number located under the left ear pad of the headset. To view the serial number carefully peel back the foam cover of the ear pad.

How do I clean my Razer Kraken for Xbox One?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

 

One of the features of my Razer Product does not work.

If you’re unable to find an FAQ article that helps resolve the issue, please contact Customer Support. User guides and product manuals are also available on the Support page.