Razer Kraken X Support
|What's the difference between Kraken X to previous Kraken models?|
|The new Razer Kraken X is an affordable headset offering 7.1 surround sound and ultra-light comfort.|
|How do I connect the Razer Kraken X to my PC?|
The Razer Kraken X headset can be used with most devices that has a 3.5mm jack.
For desktop or laptop computers with combined audio jacks you can simply plug in the Razer Kraken X directly.
For desktop or laptop computers equipped with separate jacks for audio output and microphone input, the included 3.5mm splitter extension cable can be used as in the illustration below:
|Where can I find the serial number on my Razer Kraken X?|
|The serial number can be found on the left earcup as illustrated below:
|How do I clean my Razer Kraken X headset?|
|We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly avilable monitor cleaning wipes. To clean the body of your Razer headset, please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset. When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.|
|I hear echo/feedback when using my Razer Kraken X. How can I fix this?|
|Please try the recommendations below.
|The microphone on my Razer Kraken X is overly sensitive and picks up sounds other than my voice. How can I fix this?|
|Here are a few suggestions that may help:
|The microphone on my Razer Kraken X isn't sensitive enough. It will only pick up my voice when I turn up the microphone level to max sensitivity through Windows. And, when I do that, it adds static and distorts my voice. How can I fix this?|
|Here are a few tips that should help with this issue.
|I have no audio when using the Razer Kraken X headset.|
Here are a few suggestions that may help:
|I cannot hear game audio when using the Razer Kraken X headset on a PS4 or Xbox One.|
|When using any 3.5mm headset with a gaming console (i.e., PS4, Xbox One, etc.) the game/chat balance or mixer, is controlled by the console. Some controllers have the game/chat mixer and volume controls built-in. In this case, these levels can be modified via the controller. Please refer to console instructions below: PS4: https://manuals.playstation.net/document/en/ps4/settings/audiodevice.html Xbox One: https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset|
|Razer Kraken X Technical Specifications|
|What is the layout of the Razer Kraken X?|
|Does the Razer Kraken X come with an audio splitter for stereo output and mic input?|
|Yes, the Razer Kraken X comes with an audio splitter for stereo output and mic input.|
|Does the Razer Kraken X come with cooling gel infused ear cushions?|
|No, the Razer Kraken X comes with faux leather with memory foam ear cushions.|
|What color variants are available for the Razer Kraken X?|
|The Razer Kraken X comes in Black and Console (Playstation Blue) colors.|
|How do I mute the microphone on the Razer Kraken X?|
|The mute button is at the back of the left ear cup. The microphone is muted when the button is not pressed or when the red part of the button is visible.