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Razer Kraken X USB Support

Common Questions

What is the audio system used by the Razer Kraken X USB?

The Razer Kraken X USB features 7.1 Surround Sound for superior positional audio and lifelike gaming experience.

What kind of mic does the Razer Kraken X USB feature?

The Razer Kraken X USB comes with a bendable cardioid microphone, rejecting noise from the sides and back of your mic.

What type of earcup cushions does the Razer Kraken X USB feature?

The Razer Kraken X USB comes with faux leather with memory foam ear cushions.

Does the Razer Kraken X USB support Razer Chroma Lighting through Synapse 3?

The Kraken X USB does not use Synapse 3. The logo on the earcups has green lighting.

Does the Razer Kraken X USB support Razer Chroma Lighting through Synapse 3?

The Kraken X USB does not use Synapse 3. The logo on the earcups has green lighting.

What color variants are available for the Razer Kraken X USB?

It only comes in the Black with Green accents color combination.

Troubleshooting FAQs

The microphone on my Razer Kraken X USB isn't sensitive enough. It will only pick up my voice when I turn up the microphone level to max sensitivity through Windows. And, when I do that, it adds static and distorts my voice. How can I fix this?

Here are a few suggestions that may help:

  1. Make sure the mic diaphragm is in front and the air vent is facing away from your mouth.

  1. Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".
  2. Under Control Panel > Sound > Communications, select "Do Nothing".
  3. Under Control Panel > Sound > Recording > Properties > Enhancements, select "Disable all sound effects" or try a combination of enhancements that works for your setup.
  4. Under Control Panel > Sound > Recording > Properties > Advanced > Default Format, select "2 channel, 16 bit, 48000Hz (DVD Quality)", if available.

I have no audio when using the Razer Kraken X USB headset.

Here are a few suggestions that may help:

  1. Make sure the volume control at the back of the left earcup is turned up. Rotate the volume wheel towards the "+" indicator to increase volume.

  1. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device".
  2. Under Control Panel > Sound > Communications, select "Do Nothing".
  3. Check the computer volume levels and make sure it is not muted or turned all the way down.

How do I mute the microphone on the Razer Kraken X USB?

The mute button is at the back of the left ear cup. The microphone is muted when the button is not pressed or when the red part of the button is visible.

How do I clean my Razer Kraken X USB headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset, take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

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