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Common Questions

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS/2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS/2 adapter.

Where can I find the serial number on my Kraken Headset?

You will find the serial number located under the left ear pad of the headset. To view the serial number carefully peel back the foam cover of the ear pad. The serial number should start with two Alpha characters and be followed by 13 characters. You can also find the serial number on the bottom panel of the original retail box.

My Razer headset is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, if you feel your headset is having issues we first suggest trying the headset on another computer or source to determine the source of the issue. If you have narrowed the issue to the headset itself there is not really a cost-effective repair center that would be able to assist you. Razer does make available some basic external spare parts but we are unable to supply any internal parts or repair guides.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

One of the features of my Razer Product does not work. How do I fix this?

If you are unable to find an FAQ article that helps resolve the issue, please contact Customer Support. User guides and product manuals are also available on the Support page.

Troubleshooting

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator.

If you encounter this, please perform Synapse update through Settings > Check for Updates. If the updates do not run or Synapse is unable to load, uninstall Synapse and download the latest Synapse Framework from the Support page.

How do I clean my Razer headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

I plugged in my headset and I cannot hear surround sound. How to fix this?

The surround sound feature on the Razer Kraken USB is activated in Synapse 2.0. Please ensure that you have downloaded and installed Synapse 2.0.

My microphone is not transmitting my voice. How to fix this?

Ensure that the microphone is not muted in your operating system and that the Razer Kraken USB is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.

My headset is not producing sound. How to fix this?

Ensure the Razer Kraken USB is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.