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Razer Kraken Ultimate Support

Common Questions

What is the audio system used by the Razer Kraken Ultimate?

The Razer Kraken Ultimate features THX Spatial Audio for positionally-accurate sound through Razer Synapse 3. The THX button on the back of the left earcup can be used to toggle THX Spatial Audio on or off. The white LED indicator lights up when THX Spatial Audio is enabled.

What kind of mic does the Razer Kraken Ultimate feature?

The Razer Kraken Ultimate comes with an active noise-canceling microphone, effectively cutting out background noise for crystal-clear team communication.

What type of earcup cushions does the Razer Kraken Ultimate come with?

The Razer Kraken Ultimate uses oval ear cushions designed for full-ear coverage with cooling gel, for sound isolation and comfort.

How do I mute the mic on the Razer Kraken Ultimate?

Press the mic button on the mic itself to turn the mic on or off. The mic is off when the red LED indicator is lit.

Does the Razer Kraken Ultimate support Razer Chroma RGB?

Yes, the Razer Kraken Ultimate supports Razer Chroma RGB. You can customize the lighting effects via Synapse 3.

How do I clean my Razer Kraken Ultimate headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset, take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

Troubleshooting FAQs

The microphone on the Razer Kraken Ultimate isn't sensitive enough.

If the microphone on your Razer Kraken Ultimate only picks up your voice when turning up the microphone level to max sensitivity through Windows but it adds static and distorts your voice, follow these few suggestions that may help resolve the issue:

  1. Make sure that the mic diaphragm is in front and the air vent is facing away from your mouth.

  1. Check if the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".
  2. Under Control Panel > Sound > Communications, select "Do Nothing".
  3. Under Control Panel > Sound > Recording > Properties > Enhancements, select "Disable all sound effects" or try a combination of enhancements that works for your setup.
  4. Under Control Panel > Sound > Recording > Properties > Advanced > Default Format, select "2 channel, 16 bit, 48000Hz (DVD Quality)", if available.

There is no audio when using the Razer Kraken Ultimate headset.

Here are a few suggestions that may help:

  1. Make sure that the volume control at the back of the left earcup is turned up. Rotate the volume wheel towards the "+" indicator to increase volume.

  1. Check if the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device".
  2. Under Control Panel > Sound > Communications, select "Do Nothing".
  3. Check the computer volume levels and make sure it is not muted or turned all the way down.

Razer Synapse 3 does not detect my device.

If Synapse 3 just updated and your device is not detected, reboot your PC. Otherwise, check for Synapse updates through Settings > About > Check for Updates. If there are no updates detected, try another USB port. If all of the above fails, uninstall Synapse and reboot your PC. Re-install Synapse using the latest installer.

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