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Razer Kraken Tournament Edition Support

Common Questions

How do I connect the Razer Kraken Tournament Edition headset and the USB Controller to my computer?

You may connect the headset to the USB Audio controller with the audio jack and connect to your computer via USB. Refer to the diagram below: 

Is the Razer Kraken Tournament Edition cross-platform compatible?

Yes, it is compatible through the 3.5mm audio jack, the Razer Kraken Tournament Edition can be used for stereo sound with consoles and any other devices housing a 3.5mm audio jack.

Where can I find the serial number on my Kraken Tournament Edition headset?

You will find the serial number located under the left ear cushion of the headset. To view the serial number, remove the ear cushion from the headset. You can also find the serial number on the bottom panel of the retail packaging your Kraken Tournament Edition headset came in.

How do I enable or disable the THX Spatial on my Razer Kraken Tournament Edition headset?

You can simply toggle the THX button on the side of the USB Audio Controller (as shown below) or adjust it in Razer Synapse 3

I lost my USB Audio controller; will my Razer Kraken Tournament Edition headset still work?

Without the USB Audio Controller, the Razer Kraken Tournament Edition will still work as a stereo headphone using the 3.5mm audio jack. Software settings such as THX Spatial, Bass control, and the like are not available without the USB Audio Controller.

What are the differences between THX Spatial, Virtual Surround, and True Surround?

THX Spatial (Razer Kraken Tournament Edition) is the newest technology geared towards providing an experience that goes beyond traditional surround sound by adding depth to the sound experience by simulating sound both above and beneath you. Delivering seamless 360° positional audio for a more natural and lifelike positioning.

Virtual Surround (Razer Manowar, Kraken 7.1) uses an older technology that Razer uses to simulate seven sound channels with two physical drivers ( one on each ear cup).

True Surround (Razer Tiamat 7.1, Tiamat 7.1 V2) produces true surround sound by having multiple speaker drivers (5 on each ear cup) to produce a sound like home theatre systems and large surround speakers.

I lost my USB Audio controller; can I buy a replacement one? If so, where can I buy it?

In the event that you lose the USB Audio Controller for the Razer Kraken Tournament Edition, you may purchase a replacement controller. Do note that stocks for this are subject to availability.

Troubleshooting

My voice is not heard when making a call using my Razer Kraken Tournament Edition. How do I fix this?

Try the steps below to help solve your issue:

  1. Launch Razer Synapse and select your headset from the dashboard.
  2. Navigate to the “MIC” tab and adjust the Mic Volume slider to 100.
  3. Ensure the Mic Sensitivity option “Automatically determine mic input sensitivity” is turned “ON.”

 

How do I enable or disable the THX Spatial on my Razer Kraken Tournament Edition headset?

You can simply toggle the THX button on the side of the USB Audio or adjust it in Razer Synapse 3.

 

How do I replace the damaged or worn-out ear cups on my Razer Kraken Tournament Edition?

If your headset is still in warranty, you may contact Customer Support to have your ear cups replaced. Kindly prepare a photo of the ear cups for documentation.

However, do note that ear cups that show normal wear from extended use cannot be replaced under warranty. This also applies to ear cups that show signs of excessive dirt, liquid spills, physical damage or other abuse.

If your headset is no longer covered by our warranty period, you may purchase replacement ear cups.

Note: Stocks for spare parts are subject to availability.

How do I clean my Kraken Tournament Edition headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

How do I clean my Kraken Tournament Edition headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

My Kraken TE has no audio output in-game or has no effect on THX/Surround configurations. How do I fix this?

For audio output to function in game or on THX/Surround configurations, please do the following:

  1. Ensure "Kraken TE-Game" is set as default device in "Sound Properties > Playback" as per below steps
    1. Launch Synapse 3 and select the headset from the dashboard.
    2. Navigate to "SOUND" tab and click on "OPEN WINDOWS SOUND PROPERTIES".
    3. Right click on "Kraken TE - Game" and select "Set as Default Device".
  2. Check that Game/Chat balance on USB dongle hardware is set to mid.

Hardware

Can I use the Razer Kraken Tournament Edition Headset’s audio controller with other 3.5mm headsets and still get Spatial Audio?

Yes. While the soundstage is optimized for the Kraken Tournament Edition, THX Spatial and the many audio enhancements will also improve the sound experience on any other 3.5mm headset.

Software

How does THX Spatial work?

THX Spatial goes beyond traditional virtual surround sound. With integrated content, THX Spatial Audio breaks the boundaries of standard 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It adds depth to the experience by simulating sound both above and beneath you.

Is the Razer Kraken Tournament Edition headset supported in Razer Synapse 3? What are the features supported in Synapse?

Yes, it is supported in Synapse 3.0. Specifically, it will detect the USB Dongle that comes with the Kraken Tournament Edition.

Synapse 3 brings a list of features including:

  • THX Spatial on or off
  • Audio calibration
  • Audio enhancement like normalization and clarity
  • Sound Equalizer
  • Mic configurator

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