Razer Kraken Pro Support
|How do I clean my Razer headset?|
|We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.
When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
|Where can I find the serial number on my Kraken Headset?|
|You will find the serial number located under the left ear pad of the headset. (The side where the microphone is if your version of the Kraken has one).
To view the serial number carefully peel back the foam cover of the ear pad. You will then be able to see the serial number as in this photo.
The serial number should start with two Alpha characters and be followed by 13 characters. You can also find the serial number on the bottom panel of the original retail box.
|I hear echo/feedback when using my Razer Kraken Pro. How can I solve this?|
|Here are a few suggestions that may help.
- Be sure the microphone is fully extended when in use. If you try to use the mic in the stored position you will pick up sounds from your speakers.
- Ensure that ""Listen to this device"" is not selected under Control Panel >Sound > Recording > Properties > Listen
- Check that your sensitivity levels are not set to max or boosted too much under Control Panel >Sound > Recording > Properties > Levels
- Ensure that only one voice chat application is in use while in-game
- Check that you are configured to use the proper microphone under Control Panel >Sound > Recording > Select proper Microphone > Set Default Device/Communications Device
- Ensure your computer supports the combined audio jack. If not, please use the included audio/mic splitter cable.
|The microphone is overly sensitive and picks up sounds other than my voice. How can I fix this?|
|Here are a few suggestions that may help: Be sure the microphone is fully extended when in use. If you try to use the mic in the stored position you will pick up sounds from your speakers.
Ensure ""Listen to this device"" is not selected under Control Panel >Sound > Recording > Properties > Listen
|The microphone isn't sensitive enough. It will only pick up my voice when I turn up the microphone to max sensitivity through windows. And when I do that, it adds static and distorts my voice. How can I fix this?|
|Here are a few suggestions that may help: Be sure the microphone is fully extended when in use. If you try to use the mic in the stored position you will pick up sounds from your speakers. Ensure ""Listen to this device"" is not selected under Control Panel >Sound > Recording > Properties > Listen
Check your sensitivity levels are not set to max or boosted too much. Control Panel >Sound > Recording > Properties > Levels
Insure that only one voice chat application is in use while in-game
Check that you are configured to use the proper microphone. Control Panel >Sound > Recording > Select proper Microphone > Set Default Device/Communications Device
Insure your computer supports the combined audio jack, if not use the included splitter.
|My Razer headset is out of warranty. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|