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Razer Kraken Pro Support

Common Questions

Where can I find the serial number on my Kraken Headset?

You will find the serial number located under the left ear pad of the headset. To view the serial number, carefully peel back the foam cover of the ear pad.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

How do I request or purchase replacement parts for my Razer product?

You may refer to this complete list of our current spare parts and accessories. If the item you need isn’t listed, contact our Customer Support.

Troubleshooting

How do I clean my Razer Kraken Pro headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.