us

Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Kraken Pro 2015 Support

Common Questions

How is the new Razer Kraken Pro 2015 different from the older version?

The new Razer Kraken Pro features an in-line remote for controlling your volume and mute.

Where can I find the serial number on my Kraken Pro 2015 Headset?

You will find the serial number located under the left earpad of the headset. To view the serial number carefully peel back the foam cover of the earpad.

Troubleshooting

How do I clean my Razer Kraken Pro 2015 headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer Kraken Pro headset, take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset. When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.