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Razer Kraken Pro V2 Support

Common Questions

My PC has separate mic input and audio output ports. How can I use the mic on the Kraken Pro V2 via its combined audio and mic jack?

Use the included 3.5mm splitter cable – pink for mic, green for audio.

Where can I find the serial number on my Kraken V2 headset?

You will find the serial number located under the left ear cushion of the headset. To view the serial number, remove the ear cushion from the headset. You can also find the serial number on the bottom panel of the retail packaging your Kraken V2 headset came in.

My Razer headset is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, if you feel your headset is having issues we first suggest trying the headset on another computer or source to determine the source of the issue. If you have narrowed the issue to the headset itself there is not really a cost-effective repair center that would be able to assist you. Razer does make available some basic external spare parts but we are unable to supply any internal parts or repair guides.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

One of the features of my Razer Product does not work. How do I fix this?

If you are unable to find an FAQ article that helps resolve the issue, please contact Customer Support. User guides and product manuals are also available on the Support page.

Troubleshooting

How do I clean my Razer headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

  • To clean the body of your Razer headset, gently wipe it with a monitor wipe.
  • Do not scrub the surface of your Razer headset.
  • When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

How do I replace the damaged or worn-out ear cups on my Razer Headset?

If your headset is still in warranty, you may contact Customer Support to have your ear cups replaced. Kindly prepare a photo of the ear cups for documentation.

However, do note that ear cups that show normal wear from extended use cannot be replaced under warranty. This also applies to ear cups that show signs of excessive dirt, liquid spills, physical damage or other abuse.

If your headset is no longer covered by our warranty period, you may purchase replacement ear cups.

Note: Stocks for spare parts are subject to availability.