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Razer Kraken 2019 Support

What is the difference between the Razer Kraken Pro V2 and the new Razer Kraken 2019?
The new Razer Kraken 2019 inherits all the advantages of the Kraken Pro V2 with some upgrades:
  • Improved retractable microphone with less noise pickup for clearer communication
  • Oval cooling gel-infused ear cushions to reduce heat build-up
  • Thicker padding with Bauxite aluminum frame for extended durability
How do I connect the Razer Kraken 2019 headset to my PC?
The Razer Kraken 2019 headset can be used with most devices that has a 3.5mm jack. For PCs equipped with separate jacks for audio output and microphone input, the included 3.5mm splitter extension cable can be used as in the illustration below:
Where can I find the serial number on my Razer Kraken 2019 headset?
The serial number can be found underneath the left earcup cushion. Carefully remove the cushion as illustrated below:
How do I clean my Razer Kraken 2019 headset?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset, please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset. When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.
I hear echo/feedback when using my Razer Kraken 2019. How can I fix this?
Please try the recommendations below.
  1. Be sure that the microphone is fully extended when in use. If the mic is in the stored position, it will pick up sounds from the earcup.
  2. Ensure that "Listen to this device" is NOT selected under Control Panel >Sound > Recording > Properties > Listen.
  3. Check the microphone levels at Control Panel >Sound > Recording > Properties > Levels and adjust accordingly.
  4. Ensure that only one voice chat application is in use while in-game.
  5. Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".
  6. Ensure the PC supports the combined audio jack. If not, please use the included audio/mic splitter cable.
The microphone on my Razer Kraken 2019 is overly sensitive and picks up sounds other than my voice. How can I fix this?
Here are a few suggestions that may help:
  1. Be sure that the microphone is fully extended when in use. If the mic is in the stored position, it will pick up sounds from the earcup.
  2. Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".
  3. Check the microphone levels at Control Panel >Sound > Recording > Properties > Levels and adjust accordingly. https://assets.razerzone.com/eeimages/support/products/1496/kraken2019_3.png
  4. Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".
  5. Under Control Panel > Sound > Communications, select "Do Nothing".
  6. Under Control Panel > Sound > Recording > Properties > Enhancements, select "Disable all sound effects" or try a combination of enhancements that works for your setup.
  7. Under Control Panel > Sound > Recording > Properties > Advanced > Default Format, select "2 channel, 16 bit, 48000Hz (DVD Quality)" if available.
The microphone on my Razer Kraken 2019 isn't sensitive enough. It will only pick up my voice when I turn up the microphone level to max sensitivity through Windows. And, when I do that, it adds static and distorts my voice. How can I fix this?

Here are a few tips that should help with this issue. 
1. Make sure the mic diaphragm is in front and the air vent is facing away from your mouth.

2. Check that the PC is configured to use the correct recording device under Control Panel > Sound > Recording. Select the proper recording device, right-click on it, and select "Set Default Device" or "Select Default Communication Device".
3. Under Control Panel > Sound > Communications, select "Do Nothing".
4. Under Control Panel > Sound > Recording > Properties > Enhancements, select "Disable all sound effects" or try a combination of enhancements that works for your setup.
5. Under Control Panel > Sound > Recording > Properties > Advanced > Default Format, select "2 channel, 16 bit, 48000Hz (DVD Quality)" if available.

I have no audio when using the Razer Kraken 2019 headset.

Here are a few suggestions that may help:

  1. Make sure the in-line volume control is turned up. Rotate the volume wheel on the in-line control to increase the volume.
  2. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device".
  3. Check the computer volume levels and make sure it is not muted or turned all the way down.
I cannot hear game audio when using the Razer Kraken 2019 headset on a PS4 or Xbox One.
When using any 3.5mm headset with a gaming console (i.e., PS4, Xbox One, etc.) the game/chat balance or mixer, is controlled by the console. Some controllers have the game/chat mixer and volume controls built-in. In this case, these levels can be modified via the controller. Please refer to console instructions below: PS4: https://manuals.playstation.net/document/en/ps4/settings/audiodevice.html Xbox One: https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset
Razer Kraken 2019 Technical Specifications
Headphones
  • Frequency response: 12 Hz – 28 kHz
  • Impedance: 32 Ω @ 1 kHz
  • Sensitivity (@1 kHz): 109
  • Input power: 30 mW (Max)
  • Drivers: 50 mm, with Neodymium magnets
  • Inner ear cup diameter: 54 mm x 65 mm
  • Connection type: Analog 3.5 mm
  • Ultra-durable Kevlar™ reinforced cable
  • Cable length: 1.3 m / 4.27 ft.
  • Approx. weight: 322 g / 0.71 lbs.
  • Oval ear cushions: Designed for full-ear coverage with cooling gel, perfect for long-wearing comfort

Microphone
  • Frequency response: 100 Hz – 10 kHz
  • Signal-to-noise ratio: > 60 dB
  • Sensitivity (@1 kHz): -45 ± 3 dB
  • Pick-up pattern: Unidirectional ECM boom

In-line control
  • Analog volume control wheel
  • Microphone quick mute toggle

Audio Usage
  • Audio Usage: Devices with 3.5 mm audio jack
  • Audio + microphone usage: Devices with 3.5 mm audio + mic combined jack
  • Audio / mic splitter adapter cable usage: Devices with separate 3.5 mm audio and microphone jacks
Razer Kraken 2019 Device Layout

Device Layout

 

What are the "Cooling Gel Cushions" used on the Razer Kraken 2019 and the Kraken TE?
These are unique features of the new Cooling Gel Cushions used on the Razer Kraken 2019.
  • Cooling Gel Layer to reduce heat build up.
  • Hidden Indented Eyewear Channels that provides eyewear relief.
  • Soft Memory Foam for a comfortable fit.
  • Leatherette Rims which improves sound isolation.
  • Heat Transfer Fabric for faster sweat evaporation.