us

Choose Your Region/City

Select your region/city so as to get support for your region.

Common Questions

What programs can I use to broadcast gameplay using my Razer Kiyo?

We recommend using Open Broadcaster Software (OBS) or XSplit.

Why does my Razer Kiyo not work on Windows 8.1?

We are currently working to resolve an issue with regards to the Razer Kiyo and native windows software on Windows. The inability to work on Windows 8.1 is due to a USB Video Class (UVC) compatibility issue with this specific version of Windows 8. However, you should be able to use your Razer Kiyo with external software like OBS and XSplit.

How can I set the focus on my Razer Kiyo to a fixed value?

The Razer Kiyo has a variable focus so that it can be used at a range of distances. If you would like to set the focus to one position, open the camera controls in OBS or Xsplit, navigate to the control tab and untick the focus box. From there, adjust the slider to your desired focus.

How do I properly mount the Razer Kiyo on a tripod?

Set up the Razer Kiyo accordingly to the image below. Ensure that the word “RAZER” on the K is upright when pointing at the object that you want to capture. The KIYO cable to the USB port should go from behind the KIYO and not from the front of the camera.

One of the features of my Razer Product does not work.

If you are unable to find an FAQ article that helps resolve the issue, contact our Customer Support. User guides and product manuals are also available on the Support page.

Troubleshooting

Why is there flickering or banding on the video feed when I use the Razer Kiyo?

This might be due to lighting inconsistencies in your room. To resolve this, open the video control panel of your video capture software and change the frequency response rate to either 50Hz or 60Hz, depending on your region.

When I add the Razer Kiyo to my scene, I am unable to see any video. How do I fix this?

If you do not see any video when adding your Razer Kiyo to your scene, open the properties tab of the Razer Kiyo and set the video feed to a resolution and frame rate that is supported by the camera.

My face reflects a lot of light whenever I use the ring light on the Razer Kiyo. How do how can I fix this?

If your face is reflecting an excessive amount of light, try adjusting or reducing the amount of light by turning the ring light anti-clockwise.

I am unable to turn on the ring light when the camera is plugged into my computer.

Ensure that the camera is in use before you activate the ring light. To do so, add it as a source in OBS or Xsplit. When the video is visible in the preview, the ring light should turn on automatically.

The white walls in my room don’t look white in the preview.

By default, auto white balance should be activated so images are true-to-life. However, if you have multiple types of lighting in a room such as tungsten or fluorescent, you may have to manually adjust the white balance in the camera control section in OBS or Xsplit.

The focus moves around a lot. How do I fix this?

The Razer Kiyo has a variable focus so that it can be used at a range of distances. If you would like to set the focus to one position, open the camera controls in OBS or Xsplit, navigate to the control tab and untick the focus box. From there, adjust the slider to your desired focus.

Razer Kiyo has output size missing from dropdown selection list in XSplit Broadcaster after switching to Kiyo from another camera. How do I fix this?

You may try the below workaround steps:

  1. Ensure Razer Kiyo is selected as the active video capturing device
  2. Right-click on it and navigate to “Device Configuration.”
  3. Set Colour Space/Compression as MJPG/H.264