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Razer Hammerhead V2 Support

Common Questions

What mobile operating system is compatible with Hammerhead Pro V2’s remote?

The remote has full functionality with both iOS and Android devices.

How do I clean the earbuds on my headphones?

Please remove any attached silicon tips. Then take a soft cloth the is lightly saturated with warm water and carefully wipe down the earbuds. Be careful not to allow the liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way and allowed to dry before reinstalling.

What are ear tips and bi-flanges?

The Razer Hammerhead Pro V2 silicon ear-tips are designed to fit snugly into your ear to keep music in your ear while keeping external sound out. Included in the packaging are ear tips in three different sizes to ensure that you have the perfect fit for your Razer Hammerhead earphones.

Also included are bi-flanged ear tips that offer the optimal amount of comfort and sound isolation through an additional silicon flap. A bi-flanged ear-tip creates a second layer of sealing, providing better sound isolation and fit than single-flap ear tips.

What is the difference between Razer Hammerhead V2 and the Pro version?

The Razer Hammerhead Pro V2 has a built-in microphone encased in an in-line remote with media control functionality for both iOS and Android devices whereas the Razer Hammerhead V2 does not.

My Razer headset is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, if you feel your headset is having issues we first suggest trying the headset on another computer or source to ensure the issue is with the headset. If you have narrowed the issue to the headset itself there is not really a cost-effective repair center that would be able to assist you. Razer does make available some basic external spare parts, but we are unable to supply any internal parts or repair guides.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

One of the features of my Razer Product does not work. How do I fix this?

If you are unable to find an FAQ article that helps resolve the issue, contact Customer Support. User guides and product manuals are also available on the Support page.

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