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Common Questions

With which devices does the Razer Hammerhead USB-C work with? 

Full Compatibility

  • HTC U11
  • OnePlus 5
  • Razer Phone
  • Xiaomi Mi 6
  • Xiaomi Mi Max 2
Limited Compatibility (Music Playback only)
  • Google Pixel
  • Huawei Mate 9
  • Huawei Nexus 60
  • LG Nexus 5x
  • Moto Z
  • Samsung Galaxy S8/S8+
Note: This list may not be exhaustive.

How do I clean my Razer Hammerhead USB-C?

To clean your Razer Hammerhead USB-C, please remove any attached silicon or foam tips. Then take a soft cloth that is lightly saturated with warm water and carefully wipe down the earbuds. Be careful not to allow liquid to penetrate the actual speaker. The silicon tips and cords can be cleaned the same way and allowed to dry before re-installing.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.

What accessories are included with the Razer Hammerhead USB-C?

The Razer Hammerhead USB-C comes out of the box with a carrying pouch, small, medium and large eartips and a pair of bi-flanges.

What are eartips and bi-flanges?

The Razer Hammerhead Pro’s silicon eartips are designed to fit snugly into your ear to keep music in your ear while keeping external sound out. Included in the packaging are eartips in three different sizes to ensure that you have the perfect fit for your Razer Hammerhead earphones.

Also included are bi-flanged eartips that offer the optimal amount of comfort and sound isolation through an additional silicon flap. A bi-flanged eartip creates a second layer of sealing, providing better sound isolation and fit than single-flap eartips.

Does the omnidirectional microphone on the Hammerhead USB-C have any controls?

Yes, you can control volume and pick up calls with the Razer Hammerhead USB-C in-line control.

My Razer headset is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, if you feel your headset is having issues we first suggest trying the headset on another computer or source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost-effective repair center that would be able to assist you. Razer does make available some basic external spare parts but we are unable to supply any internal parts or repair guides.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

How do I clean the earbuds on my headphones?

Please remove any attached silicon tips. Then take a soft cloth the is lightly saturated with warm water and carefully wipe down the earbuds. Be careful not to allow liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way and allowed to dry before reinstalling.

Troubleshooting

One of the speakers in my earbuds on my Razer Hammerhead USB-C will not work or one side plays louder than the other.

If you are having this issue with your Razer Hammerhead USB-C ANC Headset, confirm first if the issue is with the headset itself and not your audio source. To do this, you can simply try the headset using a different source and see if the issue still exists. Because earbuds come in direct contact with your ears, wax can sometimes build up and cause issues with the audio quality and output levels. To clean your earbuds, remove any silicon tips that are installed and follow the directions above.

Hardware

Can I use the Razer Hammerhead USB-C ANC on my computer?

Yes you can, provided that your computer has USB-C support.

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