Razer Hammerhead True Wireless Support
|What are the Technical Specifications of the Razer Hammerhead True Wireless?|
|What comes in the box with the Razer Hammerhead True Wireless?|
|Where can I find the serial number on my Razer Hammerhead True Wireless?|
For support purposes, you will only need the serial number located on the bottom of the charging case.
|Does the Razer Hammerhead True Wireless support both Android and iOS handsets? How about my PC?|
|The Razer Hammerhead True Wireless earbuds can work with most devices with Bluetooth audio capability. This product is designed to work with mobile devices. However, if your PC has Bluetooth audio capabilities, the Razer Hammerhead True Wireless earbuds may work with it.|
|How do I turn my Razer Hammerhead True Wireless on or off?|
Here are the simple steps in turning your Razer Hammerhead True Wireless on or off:
The earbuds will turn off automatically when placed inside the charging case (lid closed). They will also turn on and pair when the charging case is opened.
|How do I charge the Razer Hammerhead True Wireless earbuds?|
|To charge your Razer Hammerhead True Wireless earbuds, connect the charging case to a USB port using the charging cable with the earbuds. Both the earbuds and charging case will charge.|
|How do I activate the Gaming Mode on the Razer Hammerhead True Wireless earbuds?|
|To activate the Razer Hammerhead True Wireless gaming mode, triple-tap either left or right function buttons then hold the last tap for at least 2 seconds. Repeat the same gesture to disable gaming mode.|
|How do I control the Razer Hammerhead True Wireless earbuds?|
|The Razer Hammerhead True Wireless earbuds feature touch controls. Change music tracks, manage calls, and activate your smartphone’s voice assistant—all from the earbud touch interface. Please refer to the master guide for a full list of controls.|
|One of the speakers in my earbuds will not work or one side plays louder than the other. What can I do to remedy this?|
|First, confirm that the issue is with the headset itself and not with the audio source. To do this, try to connect the headset to a different audio source and see if the issue persists.
Sometimes, wax build-up on earbuds may cause audio quality and output level issues on the headset. Cleaning the earbuds may help aid the issue. To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water.
If you are still having issues on your headset, contact the Razer Support Team for further assistance.
|I lost my left/right earbud, will the Razer Hammerhead True Wireless still work?|
|Yes. Each earbud can work individually.|
|What is the maximum range of the Razer Hammerhead True Wireless earbuds?|
|The Razer Hammerhead True Wireless earbuds range is up to 10 meters. Do note that some obstacles such as walls and/or doors may affect the operational distance.|
|Does the Razer Hammerhead True Wireless come in any other color variant?|
|No, the Razer Hammerhead True Wireless is only available in black.|
|How do I clean my Razer Hammerhead True Wireless earbuds?|
|To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water. Be careful not to allow the liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way and allow them to dry before re-installing.|
The Razer Hammerhead True Wirelss earbuds doesn’t power off/still connected to my phone even after placing inside the charging case and closing it. What do I do?
This can sometimes happen if the charging case does not have enough power to charge the earbuds (LED indicator is blinking RED). To turn off the earbuds, please try the following options:
|Only one of the Razer Hammerhead True Wireless earbuds is connecting to my phone and playing music. How do I fix this?|
|Place the misbehaving earbud into the charging case and close it. Wait about 5 seconds and then open the charging case. The earbud should reconnect automatically. If the earbud doesn’t reconnect, please make sure the charging case has enough battery (LED indicator is GREEN) and try again.|