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Razer Hammerhead Duo Support

Common Questions

Can I use the Razer Hammerhead Duo on my computer?

Yes, you can, if your computer has a 3.5mm audio port.

What accessories are included with the Razer Hammerhead Duo?

The Razer Hammerhead Duo comes with additional silicone tips in three varying sizes (S, M, L).

Where can I find the serial number on my Razer Hammerhead Duo?

You may find the serial number on a tab attached to the Razer Hammerhead Duo’s cable. 

What are the compatible devices for the Razer Hammerhead Duo?

The Razer Hammerhead Duo is expected to work with devices that are equipped with a 3.5mm audio jack.

How many drivers are in the Razer Hammerhead Duo?

The Razer Hammerhead Duo is equipped with two drivers (Dual Driver technology) for a rich, full-range sound.

Why is the bass less apparent on my Razer Hammerhead Duo?

Make sure that the ear-tips are properly fitted into your ears and that a proper seal is achieved to enjoy the full-bodied bass of the Razer Hammerhead Duo. Try to use the other silicone tip sizes and check which fits best into your ear. 

Troubleshooting

Why is one of the speakers in my earbuds not working or one side plays louder than the other?

First, confirm that the issue is with the headset itself and not with your audio source. To do this, try to connect the headset to a different audio source and see if the issue persists.

Sometimes, wax build-up on earbuds may cause audio quality and output level issues on the headset. Cleaning the earbuds may help aid the issue. To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water.

Why are the Razer Hammerhead Duo earphones not fitting well in my ears?

The default ear-tips may not fit well into your ear due to the varying sizes of our ear canals. Try interchanging the ear-tips to a larger or smaller size. Using the right fitting ear-tips may improve the comfort and sound quality of the Razer Hammerhead duo.
 

How do I clean my Razer Hammerhead Duo?

To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water. Be careful not to allow the liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way and allow them to dry before re-installing.

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