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Razer Hammerhead Duo Support

What are the technical specifications of the Razer Hammerhead Duo?
Below are the technical specifications of the Razer Hammerhead Duo:
Headphones
  • Frequency response: 20-20kHz
  • Dynamic Impedance: 32 ± 15% Ω
  • Armature Impedance: 12 ± 15% Ω
  • Sensitivity: 102 ± 3 dB @ 1 kHz
  • Input Power: 10mW/20mW
  • Drivers: 13.6mm
  • Connector: 3.5mm angled jack
  • Cable length: 1.2m
  • Approx. Weight: 17g
Microphone
  • Frequency response: 100-10kHz
  • Pick Up Pattern: Omni-directional
  • Signal to noise ratio: ≥58dB
  • Sensitivity: -40 ± 3dB
In-line remote
  • Volume controls: Volume up/Down
  • Center control: Play/ Pause, Accept/ End Call
How do I clean my Razer Hammerhead Duo?
To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water. Be careful not to allow the liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way and allow them to dry before re-installing.
One of the speakers in my earbuds will not work or one side plays louder than the other.
First, confirm that the issue is with the headset itself and not with your audio source. To do this, try to connect the headset to a different audio source and see if the issue persists.

 

Sometimes, wax build-up on earbuds may cause audio quality and output level issues on the headset. Cleaning the earbuds may help aid the issue. To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water.

 

If you are still having issues on your headset, contact the Razer Support Team for further assistance.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product. Doing so will void the manufacturer's warranty of the unit.
Can I use the Razer Hammerhead Duo on my PC?
Yes, you can, if your computer has a 3.5mm audio port.
What accessories are included with the Razer Hammerhead Duo?
The Razer Hammerhead Duo comes with additional silicone tips in 3 varying sizes (S, M, L).
Where can I find the serial number on my Razer Hammerhead Duo?
What are the compatible devices for the Razer Hammerhead Duo?
The Razer Hammerhead Duo is expected to work with devices that are equipped with a 3.5mm audio jack.
How many drivers are in the Razer Hammerhead Duo?
The Razer Hammerhead Duo is equipped with two drivers (Dual Driver technology) for rich, full range sound.
The Razer Hammerhead Duo earphones do not fit well in my ears.
The default ear-tips may not fit well into your ear due to the varying sizes of our ear canals. Try interchanging the ear-tips to a larger or smaller size. It can improve the comfort and sound quality of the Razer Hammerhead duo.
Why is the bass less apparent on my Razer Hammerhead Duo?
Make sure that the ear-tips are properly fitted into your ears and that a proper seal is achieved to enjoy the full-bodied bass of the Razer Hammerhead Duo. Try to use the other silicone tip sizes and check which fits best into your ear.
What are the differences between Razer Hammerhead Duo and Razer Hammerhead Duo Compatible with Nintendo Switch?
You can refer to the comparison table below to see their difference:
  Razer Hammerhead Duo Razer Hammerhead Duo Switch Compatible with Nintendo Switch
Earphones
Frequency Response 20 Hz – 20kHz 20 Hz – 20kHz
Impedance Dynamic: 32 ± 15% Ω, Armature: 12 ± 15% Ω Dynamic: 32 ± 15% Ω, Armature: 12 ± 15% Ω
Sensitivity 102 ± 3 dB @ 1 kHz 112 ± 3 dB @ 1 kHz
Max Input Power 10mW/20mW 10mW/20mW
Drivers 13.6 mm 13.6 mm
Cable Length 1.2 m 1.2 m
Approximate Weight 17 g 17 g
Connector 3.5mm combined jack 3.5mm combined jack
Microphone
Frequency Response 100-10kHz 100-10kHz
Pick-Up Pattern Omni-directional Omni-directional
Signal-To-Noise Ratio ≥ 58dB ≥ 58dB
Sensitivity (@1 kHz) -40 ± 3dB -40 ± 3dB
In-line remote
Volume controls Volume Up/Down -
Center controls Play/ Pause, Accept/ End Call Mute enable/disable