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Razer Barracuda HP-1 Support

How do I clean my Razer headset?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired?
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
Do you have spare parts available?
We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here
How long is my warranty?
Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here
Are the headphones foldable?
The Razer Barracuda HP-1 was not designed to be foldable.
How do I connect the Razer Barracuda HP-1 Gaming Headphones to my existing sound card?
The Razer Barracuda HP-1 Gaming Headphones comes with a splitter cable with 3.5 mm jacks and a USB plug for power.  Please refer to the Master Guide at this website for detailed information.
How does the Razer Barracuda HP-1 optimize my gaming experience?
The Razer Barracuda HP-1 has 8 discrete speaker drivers in the headphones which have been tuned for optimal positional audio. The driver components have been specially selected to provide for low decibel pick up so that every single audio signal is transmitted.
I am not getting any rear sound when I plug the Razer Barracuda HP-1 into my existing sound card. How do I solve this?
Our HP-1s are designed with a black audio cable for rear sound as designed with the Barracuda AC-1.  However some other audio solutions/cards may not have set black as the rear speaker port. Please check your sound card's documentation to locate its port set up and connect the Razer Barracuda HP-1 accordingly.
I am not getting enough bass. How can I improve the bass output?
For improved bass response in your music with the Razer Barracuda HP-1 Gaming Headphones. we recommend that you first lower the volume of the Front/Rear/Center/Subwoofer channels and increase the Front and Sub-woofer channel volume. Then adjust the Center channel as required.
I have plugged in my Barracuda HP-1 Gaming Headphones but there’s no sound coming out from it. Why?
Ensure that the speaker setting in your sound card control panel is set to 5.1 surround audio or HD-DAITM Headphone Mode (On the Razer Barracuda AC-1 Gaming Audio Card). Also try adjusting the volume on the volume control unit.
I want to connect my Razer Barracuda HP-1 headphones to my Xbox® 360 console. Is that possible?
No, our HP-1 headphones are not compatible on the Xbox 360.
I'd like to know if your Razer Barracuda HP-1 headphones can be used with a regular stereo sound source  such as an MP3 or CD player?
Our Razer Barracuda headphones are USB powered and requires the respective audio jacks to be plugged in to work. Thus, they are compatible for MP3 or CD players.
Is it possible to turn off the blue logo on the Razer Barracuda HP-1 Headset?
Unfortunately the logo lighting for the Razer Barracuda cannot be turned off.
Must the Razer Barracuda AC-1 Gaming Audio Card and Razer Barracud  HP-1 Gaming Headphones be used together?
No. While the Razer Barracuda AC-1 Gaming Audio Card and Razer Barracuda HP-1Gaming Headphones are built to be an integrated audio system otherwise known as the Razer Barracuda IAS they can be used separately with existing soundcards or headphones.
My HP-1 is plugged in via the USB port but it's not working. Why?
The Barracuda HP-1 needs to be plugged into the audio ports as well as the USB port to work properly.  It will NOT work on USB connection alone.
My mic is not working on my Razer headset. How can I fix this?
Please make sure that the required cable is plugged in securely to the microphone port of the computer.  Windows also has a recorder program you can test the Microphone on.  Go to Programs > Accessories > Sound
What are the connections for the audio input of the headphones?
The Barracuda HP-1 have 4 of the 3.5mm stereo jacks and also the USB cable to be plugged into the machine.  It also comes with a parallel port that is used to connect to the Barracuda™ AC-1 Gaming Audio Card.
What is meant by positional sound?  Does this at all relate to surround sound or does it relate more to audio effects in a game being able to detect the sounds of foot steps coming from the rear right or a person shouting far off in the distance?
This is a 360 surround sound which will ultimately provide precise positional sound.
How is the Razer Barracuda HP-1 headphones different from other headphones?
The Razer Barracuda consists of four speakers in each ear that creates a full 360° sound field in your head and subwoofer vibration technology for sonic realism with deep bass sounds.
What kind of material is the earmuffs of the Razer Barracuda HP-1 made of?
Through improvisations, we have replaced the leather earmuffs with cloth.
What else does the Razer Barracuda HP-1 Gaming Headphones offer?
The Razer Barracuda HP-1 features a cutting-edge noise canceling microphone that allows for pick up of audio cues and voice communications even in noisy environments.
Where is the serial number for the headphones?
The serial number is located on the tag on the cord.  It can also be located at the bottom of the box. (Note: The number starting with RZ is the model number, NOT the serial number).
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How do I change the language of Configurator?
The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from our website.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports.
Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

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