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Razer Nommo Pro Support

How do I power on my Razer Nommo Pro?
There is a push-button switch on the Subwoofer and another on the audio control pod. You can also use the Nommo Pro App to power on/off the speaker system.
How do I position my Razer Nommo Pro for best sound results?
The Razer Nommo Pro satellites should be placed to your left and to your right with equal distance. Each satellite should be angled to face you directly for optimal sound projection. If you are a tall person, you can consider raising the speakers so that it is at ear level.

The Subwoofer is generally placed in front and off center either to the left or right of the listener.  Unlike the satellite speakers, the sound from the subwoofer is mostly omni directional and you have some flexibility as to where it can be placed.   Every listening environment is a bit different so feel free to play around with the placement of your subwoofer.  Try a couple of different locations and see what works best for your set up.

How do I get the best possible sound settings for my Razer Nommo Pro?
The Razer Nommo Pro audio control pod features a dial-action selector to let you increase or decrease the volume to your liking. You can also adjust the custom EQ setting available in Synapse 3. 
Can I fine tune the EQ settings on my Razer Nommo Pro?
In Synapse 3, you can select pre-set audio enhancement for Game, Movie and Music. You can also customize your preference and save it. 
Can I use my Razer Nommo Pro with other devices besides my computer?
You can use the Razer Nommo Pro with any devices that have a 3.5mm output jack for audio be it on your computer, TV or mobile phone in addition to USB connectivity for your pc.
How do I know which speaker is “left” or “right on the Razer Nommo Pro”?
The satellite speakers are physically the same.  Left and right indicators are labeled on the Speaker cable connector.
Can I use the controls on the Razer Nommo Pro control pod when my headphones are connected?
Yes, you can. You can adjust the volume on your headphones when connected to your Razer Nommo Pro.
Why is the audio soft /low when using the  aux input of the Razer Nommo Pro?
Please make sure that the source volume (PC/Mac/Mp3 player/Console controller/mobile device) is not low. Be careful to increase the volume of the source device slowly.
Why is there no audio on my Razer Nommo Pro?
Check the audio control pod to ensure you have selected the correct audio source input. Check the cables are firmly connected. If you are using the optical cable, ensure there is no kink and that the cable is in good condition.
Can I connect my Razer Nommo Pro via the 3.5mm jack as well as USB port to my PC?
We do not recommend this unless the Aux Input is connected to a separate device as a secondary audio source. Both audio sources will be mixed together. You can for example connect your mobile phone to the speaker if you wish to play music from your mobile device instead of your computer. 
How do I pair my Razer Nommo Pro with a Bluetooth Device?
Press and hold down the audio source button for 10 sec and more and until you see the LED indicator flashes. On your Bluetooth-enabled device, look for Razer Nommo Pro and select for pairing. There is no need for pairing PIN/code.
Can I touch the drivers on the Razer Nommo Pro Speakers?
We recommend against touching the drivers as rough handling may cause damage. 
What are the warranty terms for the Razer Nommo Pro?
You may find out more information on the policies for Razer Nommo Pro here.
How do I request or purchase replacement parts for the Razer Nommo Pro?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support Team here.
What does THX certified mean for the Razer Nommo Pro?
The Razer Nomo Pro has been certified by THX. THX Certification represents the speakers extensive testing and evaluation performed by THX, the pioneers of cinematic audio (think Star Wars and other major motion pictures) to ensure the highest standards in cinematic audio immersion for natural and lifelike audio and a dramatic sound stage. Only audio and video products that meet the rigid criteria set forth by THX are granted the THX certification. Please visit https://www.thx.com/ for more information.
How do I maximize the bass from my Razer Nommo Pro?
You can adjust the bass level of the Nommo Pro via Razer Synapse.   Also, you can play around with the position of your subwoofer.  Moving the subwoofer to various parts of your room can help boost your bass level.  Try placing the subwoofer near a corner or a wall.  Move it away from heavy padded furniture.  Hardwood and carpet surfaces can also effect bass levels.  Conversely you can also use the same tips to help reduce your bass level if desired.
How important is subwoofer placement and where is the best location for the subwoofer of the Nommo Pro?
The Subwoofer is generally placed in front and off center either to the left or right of the listener.  Unlike the satellite speakers, the sound from the subwoofer is mostly omni directional and various locations work better for different set ups.   Every listening environment is a bit different so feel free to play around with the placement of your subwoofer. The goal being to get the just right amount of bass and at the same time having it accurate and balanced with the rest of the audio.  Try a couple of different locations throughout your room and see what works best for your set up.
How big are the Razer Nommo Pro speakers and the Subwoofer? How much do they weigh?
The speakers weigh about 2.35kg each. With the average dimensions of 20cm length/14cm width/29cm height. The subwoofer weighs 6kg.
How long are the wires for the Razer Nommo Pro's satellite and subwoofer speakers?
The cable lengths are as follows: Speakers: approx.. 5ft 10in
Control pod: approx. 8ft 6in
USB a/B: approx. 6ft 3in
I have a coupon/promotional/gift voucher code for Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the RazerStore and it shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
Why does Razer require a "Proof of Purchase"?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show both the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.