Razer Power Bank Support
How do I charge my Razer Power Bank and what type of AC charger should be used?
The Razer Power Bank has a USB-C or Micro USB port on the side labeled "IN". The power bank can be safely charged with a wide array of mobile phone adapters and USB-C laptop AC adapters like the 45W Razer Blade Stealth adapter, Google 60W Type-C adapter, Apple 29W USB-C adapter, and many more.
Can multiple devices be charged by the Razer Power Bank at the same time?
With one USB-C and two USB-A ports, you can charge up to three devices at once.
Can the Razer Power Bank be used on an airplane?
Yes, the power bank features a 46WH battery and is under the 100 WH maximum size required to be safely taken on board airplanes.
How much will Razer Power Bank charge the Razer Blade Stealth in one hour of charging time?
With the laptop turned off and not in use, the Blade Stealth will receive approx. 70% charge in one hour time.
Can I purchase the Razer Power Bank from the Razer Store? When will the Razer Power Bank be in stock?
At this time the Razer Power Bank is no longer available. We have no information as to if or when it will be available in the future.
How can I tell the Razer Power Bank is fast quick charging my Android mobile device?
Android should display the following fast-charging message if used with a compatible device that supports quick charge.
Does Razer Power Bank offer direct power pass through?
No, the power bank's internal battery must have charge before it can allow charging other external devices.
How much additional battery life will the Razer Power Bank provide the Razer Blade Stealth laptop?
The power bank offers up to 15hrs of combined runtime with the Blade Stealth.
At what percentage does the Razer Power Bank stop charging external devices?
Razer Power Bank will stop charging external devices when at 2% capacity of the internal battery and will resume charging connected devices when it reaches 20% capacity.
Can I use the Razer Power Bank to charge the Razer Blade 15” (2018)?
No, sorry, you cannot charge the Razer Blade 15” (2018) using the Razer Power Bank.
How much charge is needed on the Razer Power Bank to power external batteries?
If connected to a power source, the power bank will resume charging with the internal battery capacity reaches 11%. If disconnected from a power source, the power bank will allow charging if the internal battery capacity is at a 6% charge or higher.
Is it possible for the Razer Power Bank's battery to discharge faster than it charges?
Under maximum load while charging devices, the battery may deplete faster than the internal
power bank can charge. In this case, should the battery reach 2% or less, it will stop charging devices connected to the output ports. After charging up to 20% it will resume charging connected devices.
Can I charge the Razer Power Bank's internal battery and mobile device at the same time?
Yes, you can.
What does the Razer Power Bank's LED behavior indicate while charging other devices or not in use?
|2%-25%||ON 4 sec||OFF||OFF||OFF|
|26%-50%||ON 4 sec||ON 4 sec||OFF||OFF|
|51%-75%||ON 4 sec||ON 4 sec||ON 4 sec||OFF|
|75%-100%||ON 4 sec||ON 4 sec||ON 4 sec||ON 4 sec|
What is the capacity of the Razer Power Bank?
The Razer Power Bank has a capacity of 12,800 mAh.
What does the LED behavior indicate while charging the Razer Power Bank?
Below is a chart of the LED behavior when the Razer Power Bank is charging:
How do I check the status charge/discharge status of the Razer Power Bank?
Press the power button to show the current battery status. The following charts provide more detail on the LED behavior.
What does it mean when the LEDs flash 4 times in 2 seconds?
This generally indicates the device has been discharged to 2% or less or the AC adapter you have connected cannot supply the correct power. Please connect a compatible AC adapter and recharge your device to continue use.
Can I use the other USB-C/A charging cables rather than what came with the Razer Power Bank?
Yes, however, we recommend the included USB cables for maximum compatibility.
What does the Window's charging manager show when connected to Razer Power Bank?
Compatible USB-C laptops should show the power bank as if it is a wall AC adapter. Since your laptop
will not show up on battery mode, you may need to manually adjust your windows power settings and display brightness to further save battery life.
What types of cables are included when purchasing a Razer Power Bank?
The Razer Power Bank should contain one (1) USB Type-C cable and one (1) USB Standard-A to USB Type-C cable
What are the supported power outputs of the Razer Power Bank?
The following are the supported power output:
USB Type-C supports | 5V 3A / 9V 3A / 12V 3A / 15V 3A / 20V 2.25A
USB Type-A supports | 5V 2A / 9V 2A / 12V 1.5A
What are the supported power inputs of the Razer Power Bank?
The following are the supported power inputs:
USB Type-C supports | 5V / 9V / 12V / 15V / 20V, 1A to 3A max.
Micro USB supports | 5V, 1A to 2.4A max.
Note: AC Adapter sold separately. Compatible with Razer Blade Stealth 45W USB-C Power Adapter.
Will the Power Bank work as a USB hub when connected to a host device?
No, Power bank is focused on quickly charging your mobile devices and does not have data capabilities.