Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your patience during this critical time.
Your product is out of limited warranty and ineligible for free support. If you have a RazerCare Protection plan or feel this is an error, please click here. We will require proof of purchase if you do not have a RazerCare Protection plan. We recommend posting your questions to our Insider forum where you may get your answer faster.
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RMA Case Status
Check on the progress of your RMA
Chat (US & CA only)6AM ~ 10PM PST, 7 days a week
Please expect delays due to higher then normal chat volumne.
Call - 1-855-872-5233 (US & CA only)9AM ~ 6PM PST, 7 days a week
Phone wait time may be exteneded due to higher than normal call volume.
Submit A Support CaseBy filling out a web form
Response times may be greater then out usual 72 hours.