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Razer eXactMat Support

FAQ

  Are replacement feet available for the eXactmat?
  At the time of writing, replacement feet are not available for the eXactMat.
  Can you tell me more about the eXactMat?
  This heavyweight aluminum marvel is anodized to provide two very distinct performance surfaces. Side one, called "Speed", was created to support fast-action, action/adventure and FPS games. Side two, called "Control", is a great tactical mouse surface to support RPG, RTS and professional ID, 2D and 3D users. Anodizing will protect the aluminum base by making the surface much harder than natural aluminum.

Aluminum oxide is grown out of the surface during anodizing, which then becomes an extremely hard substance known as aluminum hydrate. The porous nature of the anodized layer allows the product to be dyed (in eXactMat black). This method is called Type II anodizing (room temperature) and gives an anodized layer of 0.1" (half of which is grown into the surface and half out of the surface). The actual mousing surface area anodized becomes slightly larger or raised by about 2.5 mm. Not only will the owner benefit from the two-sided surface, but the wear of the mat itself should exceed the average 200 hours of other hard surface mats by four to five times.

Both the size and shape of the eXactMat are unique. It's oversized, 10.4" x 13" x 0.1" (265 x 330 mm x 2.5 mm), and sports one of the most unique and recognizable shapes in the mousemat category.
  How can I contact Razer?
  If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 0800 729 37 38 .
  I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
  From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
  I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
  We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
  I think my Razer product is defective and would like an RMA/exchange.
  If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 0800 729 37 38 .
  I would like information on future Razer products.
  Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
  What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
  A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
  Why does Razer require a proof of purchase?
  Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
You may dispose of Razer Systems and Peripherals at authorised waste collection points.

Please find your nearest authorised waste collection point in here: Germany, Austria

You may also recycle waste electronic equipment free of charge at local municipal collection points.
Razer Systeme- und Peripheriegeräte können an den dafür zugelassenen Abfallsammelstellen entsorgt werden.

Die nächstgelegene Abfallsammelstelle finden Sie hier: Deutschland, Österreich

Elektronische Altgeräte können ebenfalls kostenlos bei lokalen Sammelstellen in den Gemeinden entsorgt werden.