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Razer Wildcat Xbox One Support
|My Razer Wildcat sometimes freezes up and I need to unplug and replug it into my Xbox One to get it to work again. What is happening?|
|If you are observing this behavior on your Razer Wildcat, please contact Razer Support at https://www.razersupport.com/contact-us/ or call 1-855-872-5233 to get assistance to update your controller's firmware.|
|My Razer Wildcat controller is not working on Windows 8.1 / 7.|
|How do I attach the palm grips to the Wildcat?|
|Please follow the instructions here to affix the palm grips to the Wildcat.|
|After activating the trigger stops in certain games, the actuation of the triggers aren't registering in-game. Why?|
While trigger stops are the hardware solution designed to allow gamers to actuate the left and right triggers rapidly by shortening their travel distance, these aren't supported by some games natively as such, we added a secondary feature called "Hair Trigger Mode" which allows gamers to actuate faster by reducing the activation response and time needed for the game to recognize the trigger pull.
To activate this mode, please refer to the "Important Product Information Guide" or follow the instructions listed below:
To deactivate this mode:
|Can I use my Razer Wildcat on the PC?|
Absolutely! Your Razer Wildcat is fully PC-compatible, just plug the USB connector of your Razer Wildcat into the USB port of your PC and wait until the Xbox One Controller drivers are automatically installed on Windows 10.
For Windows 8.1 and Windows 7, you may need to download and install a driver package. Please follow the instructions here.
|Why aren't the audio and audio controls working on Windows?|
|Support for audio and audio controls via the Quick Control Panel on Windows will be coming at a later date.|
|Can I use my Razer Wildcat on the Mac and on the Razer Forge TV?|
|No, the Razer Wildcat is designed and licensed specifically for Xbox One and Windows.|
|Can I record macros on the Razer Wildcat?|
|While you can remap any of the button on the controller to the four(4) Multi-Function Buttons via a 1-to-1 duplication of the selected button, the Razer Wildcat cannot record macros as it is designed specifically for tournament use and complies with all tournament rules and regulations.|
|How do I remap the buttons in the default profile?|
|You are only able to remap the buttons in profile 1 and 2 and not within the default profile. Please press the "profile toggle button" on the "Quick Control Panel" to select either profile 1 or 2 before you remap buttons.|
|How do I clear a remapped button on the Razer Wildcat?|
To clear a remapped Multi-Function Trigger or Multi-Function Bumper, follow the steps below:
|Will the palm grips be sold separately in different colors?|
|There are currently no plans for the grips to be sold separately and in different colors.|
|Can the wire be detached so I can use my Razer Wildcat as a wireless controller?|
|While the wire can be detached for portability, the Razer Wildcat cannot be used as a wireless controller as it is designed specifically for eSports and requires to have a stable connection and minimal latency for competitive gaming.|
|Are the ABXY action buttons backlit?|
|No, they are not.|
|Will the Microsoft Chatpad for Xbox One work with the Razer Wildcat?|
|Unfortunately, the ergonomic form of the Razer Wildcat does not fit the chat pad.|
|How do I clean my Razer controller? / How do I clean the optional rubber palm grips? / How do I remove the residue after removing the optional rubber palm grips?|
We recommend cleaning Razer products with commonly available non-alcoholic wet wipes or moist towelettes. To clean your Razer controller, gently rub the non-alcoholic wet wipe on the area of the controller you wish to clean. Do not use harsh cleaning agents or scrub your Razer controller.
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-855-872-5233.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since doing so will void the manufacturer's warranty of the product.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.|
|I think my Razer product is defective and would like an RMA / exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-855-872-5233.|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact Customer Support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Customer Support page.|
|What are some examples of a "Proof-of-Purchase" to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Why does Razer require a proof of purchase?|
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.
Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.
If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
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