Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Sabertooth Support

How do I clean my Razer controller?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.
Can I use my Razer Sabertooth on the PC?
Absolutely! Your Razer Sabertooth is fully PC compatible without the need for any drivers. We haven’t forgotten all the PC gamers who desperately need a phenomenal controller to step up their game.
My Razer Sabertooth is not recognized when I plug it into my PC.
Windows should have the default driver installed on your computer. Otherwise, please follow the link below and install the driver from Microsoft.

If the above does not work you may need to help Windows find the driver. To do this:
1. Click on your Windows icon in the lower left corner, then Right click on Computer
2. Go to Properties
3. Click on Device Manager
4. Double click on the Unidentified Device that should be highlighted in the list by a yellow icon
5. Select ""driver"" and click on Update Driver
6. Browse my computer for driver software
7. Let me pick from a list of device drivers on my computer
8. Windows Common Controller for Window Class
9. Xbox 360 Controller for Windows
10. Update Driver Warning
11. Click Yes

Will the Microsoft Chat Pad work with the Razer Sabertooth?
No, the ergonomic form of the Razer Sabertooth does not fit the chat pad. Microphones with standard 2.5mm jacks are compatible.
Will there be a wireless version?
There is no plans for a wireless version at the moment as it is designed specifically for eSports and requires a stable connection and minimal latency for competitive gaming.
Does the Razer Sabertooth support microphones that connect to the controller?
The Razer Sabertooth has a standard 2.5mm microphone jack. Any microphone with a 2.5mm connectivity can connect. For optimal gameplay experience, we recommend using the new Razer Chimaera 5.1 Wireless Headset for Xbox® 360.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website ,our social media outlets, or the Razer Insider Forum here.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

Other Helpful Links

Protect your Razer product today

Take advantage of our RazerCare Protection Plans >

Need to replace your lost or damaged parts?

Visit the RazerCare Store today >