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Common Questions

Is the Razer Raiju Ultimate supported by Razer Chroma? How do I control the Chroma lighting?

Yes, the Raiju Ultimate is supported by Chroma. Please down the Mobile App "Raiju" from the App Store and use this App to control the lighting. You can also control the chroma lighting using the lighting button to cycle between lighting effects, and lighting button + D-pad left, right to change the lighting effect, and lighting button +d-pad up/down to increase/decrease brightness.

How many profiles can I save on the Razer Raiju Ultimate?

The Raiju Ultimate on-board memory can store up to 4 profiles and an additional 500 profiles on the Raiju Mobile App.

Can I clean the Razer Raiju Ultimate with alcohol-based solutions or other solvents?

You should not clean the Razer Raiju Ultimate with alcohol-based solutions or other solvents. Doing so may tarnish the exterior surface of the controller.

Can I use my Razer Raiju Ultimate on the PC?

Your Razer Raiju Ultimate controller is fully compatible with any computer running Windows 7 and above.

Can I use my Razer Raiju Ultimate on Steam as a PS4 controller?

Yes, the Razer Raiju Ultimate controller is recognized as a PS4 controller by default on Steam. You just have to enable “PS4 configuration support” under Steam settings to use the Razer Raiju Ultimate controller on Steam.

Where can I find the latest PC driver for my Razer Raiju Ultimate so I can play Non-Steam games?

The Razer Raiju features plug and play support when playing games on Steam.
For playing games on your PC outside of Steam please download the Raiju Ultimate driver here.

My Raiju Ultimate is not working properly. What is the latest firmware available for my controller?

We have a firmware updater available that might fix that issue for you! You will be required to download it to a Windows PC before you can use it to update your Razer Raiju Ultimate controller. Please see the table below as reference for the latest versions and download the firmware for your unit.

Current Firmware Latest Firmware
v1.00 or v1.01 v1.03
v1.04 v1.05

You can watch this demo video to see how it's done.

Hardware

How many D-Pad button layouts does the Razer Raiju Ultimate have?

The Razer Raiju Ultimate comes with two D-pad button layouts. A tilting and individual D-pad.

How do I change the interchangeable D-pads and thumbsticks of the Razer Raiju Ultimate?

The interchangeable D-pad and thumbsticks are attached via magnets and can simply be changed by pulling them up.

How many thumbsticks does the Razer Raiju Ultimate have?

The Razer Raiju Ultimate comes with two(2) extra thumbsticks (short convex and long concave).

What comes out of the box of the Razer Raiju Ultimate?

Razer Raiju Ultimate box contents:

  • Razer Raiju Ultimate gaming controller for PS4®
  • USB to Micro-USB cable
  • Important Product Information Guide
  • Tilting D-pad module
  • 2 thumbstick modules
  • Carry case

I lost my analog sticks, where can I buy analog sticks for my Razer Raiju Ultimate?

Please refer to Spare parts availability.

What does the Razer Raiju Ultimate's Hair-Trigger Mode mean?

The Hair Trigger mode reduces the travel distance of the two main triggers, enabling quick-firing action to deliver a competitive edge. With reduced trigger depth activation, in-game weapon fire or trigger action is executed significantly faster.

What are Mecha-Tactile action buttons on the Razer Raiju Ultimate?

Razer Mecha-Tactile action buttons provide a unique combination of soft cushioned touch with crisp tactile feedback.

How do I change the connectivity mode on the Razer Raiju Ultimate?

The mode switch is located at the center of the Raiju's bottom side.

How do I enable Hair Trigger mode on the Razer Raiju Ultimate?

You can find the Hair-trigger mode switch on the bottom side of the Raiju between the two main triggers

The Chroma LED on my Razer Product appears to have a different color than the LED on other Razer Products, even though the Synapse setting is the same. What should I do?

Slight variations of color can be expected in each individual LED, but most differences should be minimal.
 
Razer cannot guarantee that all LEDs will appear as the exact same color, even if the Synapse setting are the same. You may see some slight variations from one product to another.  Should a customer have an individual LED that varies in color greatly, it could be a defective LED.  You may want to ask the customer if they can get a photo that shows the differences.

Software

Can I record macros on the Razer Raiju Ultimate?

While you can remap any of the 16 buttons on the controller to the multi-function buttons, recording macros is not allowed on Razer Raiju Ultimate as it is designed specifically for tournament usage and complies with all tournament rules and regulations.

When pairing the controller to the PS4, I get an error message saying that the passkey might not be correct. What should I do?

On rare occasions, you may get an error message like this. When this happens, restart the controller pairing process with your PS4.

The Raiju app flickers when I change the language or font size from phone settings. What should I do?

Restarting the mobile app should solve the issue.

What version of iOS and Android does the Raiju App support?

The App for the Raiju Ultimate and Raiju TE support

  • iOS 9 and later
  • Android 6.0 Marshmallow and later.


Please note the app for the Razer "Raiju Mobile" only supports Android 6.0 and later.

Where can I find the latest PC driver for my Razer Raiju so I can play Non-Steam games?

The Razer Raiju features plug and play support when playing games on Steam.
For playing games on your PC outside of Steam please download the Raiju driver here.

I have installed the Xinput drivers from Razer Website, how do I restore PS4 controller support on Steam?

Please do the following:

  1. Open "Device Manager".
  2. Find "Razer Raiju Ultimate Ultimate/Razer Raiju Ultimate Tournament Edition" under "Human Interface Devices".
  3. Right-click and select "Update Driver".
  4. Select "Browse my computer for driver software".
  5. Select "Let me pick from a list of device drivers on my computer".
  6. Choose "HID-compliant game controller" and click "Next".
  7. After the driver is updated, close the window and click "Yes" to restart your computer

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