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Razer Kishi Support

At a Glance: Razer Kishi

Bring console-level control to your mobile gaming with the Razer Kishi. With its portable design that fits most iPhones and Android devices, always stay at the top....read more

Can I use a universal USB Type-C, Lightning cable, or charger with the Razer Kishi?

The Kishi controller does not require charging but does provide pass-through charging to the connected smartphone (USB Type-C or Lightning headsets and accessories are not supported). Razer does not take responsibility for any damage that occurs as a result of using a defective USB-C or Lightning cable.

Does the Razer Kishi require charging?

No, the controller utilizes the smartphone’s power to operate. The Razer Kishi also has a USB-C or Lightning connector which can be used for pass-through charging of the smartphone.

Can the Razer Kishi be connected wirelessly to a smartphone or PC?

The Razer Kishi was designed for direct connection to smartphones via USB-C or Lightning cable.

Where can I find the serial number for the Razer Kishi?

You can find the serial number on the underside of the device. A sticker on the left side shows the model number and the serial number of your device.

What are the Technical Specifications and Key Features of the Razer Kishi?

  • Pass-through USB-C or Lightning charging port
  • Clickable analog thumbsticks
  • Function/special function buttons
  • Dual Triggers
  • Dual bumper buttons
  • 8-way D-Pad
  • 4 action buttons

Can I adjust the button mapping or sensitivity of the Razer Kishi thumbsticks?

No, the Razer Kishi does not include this feature. Button mapping and stick sensitivity adjustment may be available within the mobile game settings.

When connected to a Samsung S20 series phone, the Razer Kishi’s UP/DOWN buttons are registering as LEFT/RIGHT.

As of 11th June 2020, an update on the app has been released to fix this issue.

Which smartphones are supported by the Razer Kishi?

The Razer Kishi supports the following devices:

Android

  • Razer Phone 1 & 2*
  • Samsung Galaxy S8/S8+/S9/S9+/S10/S10+/Note 8/Note 9/Note 10/Note 10+
  • Google Pixel 2/2 XL/3/3XL/4/4XL
  • Other Android devices with center-mounted USB-C port and within the supported dimensions of 145.3 – 163.7 mm (Height) x 68.2–78.1 mm (Width) x 7.0 – 8.8 mm (Depth)

*Custom-fit grip inserts are required if you want to use the controller a Razer Phone or Razer Phone 2. Contact Customer Support for more details on how to claim the rubber grips for your phone.

iPhone

  • iPhone XR, XS Max, and 11 Pro Max – use default grips (installed)
  • iPhone X, XS, and 11 Pro – use replacement grips (in box)

Do I need the mobile app to use the Razer Kishi?

No. You can connect the Razer Kishi controller independently.

How do I know which games support controllers?

Android

Download the Kishi mobile app and navigate to “Discovery” to find featured games with controller support.

iPhone

Launch the App Store and navigate to “Arcade”. Games with controller support will have the “Controller Supported” badge.

How do I change the rubber grips on the Razer Kishi?

To make sure your phone will fit snugly into the Razer Kishi controller, you may need to change the attached rubber grips. Follow the steps below to properly remove and change the rubber grips:

  1. Pull the rubber grip gently on an outward direction until it is fully removed from the controller.

  2. Do the same on the other rubber grip.

  3. Insert the first replacement rubber grip firmly starting at the upper portion until it is fully inserted back to the controller.

  4. Do the same on the other rubber grip.

How do I clean my Razer Kishi controller?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller, take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.

How can I modify or disassemble my Razer Kishi?

We cannot help you in modifying or disassembling your Razer Kishi since that will void the manufacturer's warranty on the unit.

The controller doesn’t work properly when playing Fortnite on iPhone 7 series and lower versions.

It is recommended to use the iPhone X series and later versions for the best gaming experience.

The LED on the controller is not lighting up when launching specific games or apps.

Games and apps control the lighting behavior on the controller.

The upgrade process on the Razer Kishi has been interrupted when it was detached from the phone and now the controller is no longer working.

To recover, please follow the steps below:

  1. Detach the controller from the phone.
  2. Re-attach the controller to the phone.
  3. Kill and re-launch the Razer Kishi App.
  4. Start the firmware update again.

I broke a part of my Razer Kishi, can I buy spare parts?

No, we currently do not provide spare parts for the Razer Kishi. Contact Razer Support if these were broken during the warranty period.

My Razer Kishi does not work correctly with a specific program or game.

If you are experiencing issues while using the Razer Kishi in a particular app, try using the controller in another game to rule out potential app-specific issues. If the Razer Kishi functions properly in another application, then the program is likely the cause of the issue. Feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.

My game does not work with the Razer Kishi.

The Razer Kishi will work with Android HID compatible (Android version) and MFi compatible (iPhone version) games. If the game developer did not provide standard Android/MFi controller support in the game, then it will not support the Razer Kishi as well. You may wish to contact the game developer and lodge a request for standard Android/MFi controller support.

When I press the “Special Functions” button labelled as the “Home” icon, it does not take me back to my phone’s Home Screen.

The “Special Functions” button does not function the same way across different apps or games. The behavior of the button will depend on the function specified by the app or game developer.

The Razer Kishi is draining the connected phone’s battery rapidly, even when it is not in use or have been idle for long hours.

The Razer Kishi uses your phone battery whenever it’s plugged in. We recommend removing the controller from your phone when not in use to avoid draining your phone battery.

How to Update the Firmware on Razer Kishi for Android?

  1. Download the latest Kishi app. If you already have the app, make sure it is the latest version by checking for updates in the Google Play Store

  2. Connect the Kishi to your phone and launch the Kishi app.

  3. To check if your controller needs an update, tap on your avatar on the top left corner and look for the controller name under “Paired Controller”. Tap “Update”.

  4. Follow the firmware update instructions in the next page. Unplug your phone, but keep the Kishi app open. Then, press the Y, B and Right Function buttons simultaneously while reconnecting your phone.

  5. If the previous steps are executed correctly, the “Update Firmware” button at the bottom will become active. Tap on “Update Firmware” and wait for the update to complete. If the “Update Firmware” button remains inactive, this means the previous steps weren’t completed successfully. Please repeat Step 4.

What are the features and specifications of the Mobile App?

Android

The Android mobile app requires Android OS 8.0 or higher. It provides firmware updates, game discovery, and serves as a launcher for installed games.

iPhone

The iPhone mobile app requires iOS 11 or later and provides firmware updates.

Will the Razer Kishi work with emulators?

The Razer Kishi will work with game emulators that support standard Android game controllers.

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