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Razer Hydra Support

How do I clean my Razer controller?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.
Are there videos of the Razer Hydra in action?
Sure! Please go to this site for Hydra videos and information.
Can I buy controllers separately?
No. The Razer Hydra is only sold as a set of two controllers together with a base station.
Can I customize movements and button mapping on the Razer Hydra?
Yes you can in the near future. The upcoming release of the Razer Hydra's configuration software will allow you to customize configurations for specific programs to your liking.
Can two or more Razer Hydras be connected to the same PC?
Only one Razer Hydra can be used on the same PC at a time.
Does the Razer Hydra only work on the PC?
Yes. The Razer Hydra was developed specifically for the PC.
How can I customize the controls within my Hydra to work with other games?
Razer will soon have new integrated MCE files. We will be releasing the official files as they become available.  If you would like to try the current beta files or software, please check here  for new updates.
How can I get new MCE (Motion Creator Engine) files and the MCE creator for the Razer Hydra?
Razer will soon have new integrated MCE files. We will be releasing the official files as they become available.  If you would like to try the current beta files or software, please check here for new updates.
How can I get other games to work with the Razer Hydra?
Razer will soon have new integrated MCE files. We will be releasing the official files as they become available.  If you would like to try the current beta files or software, please check here  for new updates.
How does the Razer Hydra work?
The Razer Hydra is powered by Sixense, using an advanced low latency, high precision magnetic motion sensing technology. The Razer Hydra's compact base station computes the exact location and orientation of controllers in your hands, down to a millimeter and degree, for maximum precision.
How many players can play with the Razer Hydra simultaneously?
One player can use a controller in each hand. For some games, two players will be able to play with one controller each.
If I purchased a Razer Hydra standalone but decided later that I'd like to get Portal 2 will I still be able to get the Razer Hydra Portal 2 exclusive levels?
Unfortunately, the only way to get the exclusive levels for Portal 2 is to purchase the Razer Hydra Portal 2 bundle. However, if you do purchase Portal 2 and Razer Hydra separately, you will still be able to download the Sixense Motion Pack for Portal 2 from Steam without an additional charge.
What are some of the games available that support the Razer Hydra?
The Razer Hydra also comes bundled exclusively with Portal 2, sequel to Valve's critically acclaimed Game of the Year. Apart from Portal 2, with the Sixense MotionCreator, the Razer Hydra is also compatible with over 125 popular PC games right out of the box.
What is the optimum detection range of the Razer Hydra? Does it require a line of sight to operate?
The Razer Hydra is designed to be used in the usual seated environment, where you are in front of your PC. It does not require a line of sight to operate and has an optimum detection range of 2-3 feet radius around the base station.
What is the Razer Hydra?
The Razer Hydra is the world's first PC gaming-grade, motion-sensing controller for the PC. It lets you immerse yourself directly into games by mirroring your every movement exactly in the game. This allows for a whole new level of interaction within virtual environments.
Who are you guys working with to develop the Razer Hydra?
The Razer Hydra was developed in collaboration with Sixense Entertainment.
Will future games support the Razer Hydra?
Downloadable game configurations will be available for future game titles. Moreover, you can configure motion mapping to your own specifications essentially allowing the Razer Hydra and you to play virtually any game.
Will objects that emit their own magnetic fields affect the performance of the Razer Hydra?
Objects that emit their own magnetic fields, such as some CRT televisions, might have the potential to cause interference between the controllers and the base station. Also, using two  Razer Hydra base units side by side will have an effect on its performance.
If you experience jitter while using the Razer Hydra, you might be out of the optimum detection range. Ensure that you are not operating the Razer Hydra within any strong magnetic fields.
Will the magnetic field of the Razer Hydra affect objects in its vicinity?
The Razer Hydra uses a magnetic field that is 20 times weaker than the Earth's natural magnetic field; thus, allowing it to operate without adversely affecting objects in its surroundings (e.g. credit cards, hard disk drives and speakers).
Will there be a wireless version of the Razer Hydra released in future?
No plans yet, but we wouldn't rule that out.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I change the language of Configurator?
The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support here to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Where can I find drivers for my Razer product?
Please click here to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.