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Common Questions

Intel Spectre and Meltdown security and vulnerability issue.

Razer is aware of the recently discovered security issue affecting microprocessors used in laptops and desktop computers, including our own.

To combat these vulnerabilities, updates are needed for the computer's operating system and the firmware of the microprocessors. Recent updates to the Windows OS were put in place, and it is highly recommended users install all available Windows Updates to their desktop computers or laptops. Razer is currently developing updates for the microprocessors used in all Razer Blade laptops.

More details regarding this issue can be found at Facts about The New Security Research Findings and Intel® Products.

What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

Visit the Razer downloads site to find all the latest drivers.

How do I request or purchase replacement parts for my Razer product?

Razer Systems must be repaired at an Authorized Service Center, contact us at 1-855-872-5233 to arrange for repairs.

I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?

From your shopping cart page on the Razer Store, check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price should reflect the discount.

I recently placed an order on the Razer Store, and it still shows that my order is "in process." When will my order be shipped?

We are sorry if there are any delays in processing your order. The product may be out of stock, or your order may be currently under review. Don't hesitate to check your order status at the Razer Store by entering your information at the Order Status page, or you contact us through our Online Support team.

I think my Razer product is defective and would like an RMA/exchange.

If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, don’t hesitate to contact us or call 1-855-872-5233.

I want information on future Razer products.

Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products, visit our website or our social media outlets.

One of the features of my Razer Product does not work.

If you’re unable to find an FAQ article that helps resolve the issue, contact your Razer System Support Team. User guides and product manuals are also available on the Support page.

What are some of the examples of "proof of purchase" to provide when initiating an RMA?

A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips, and e-mail order confirmations can be considered on a case-by-case basis.

Why does Razer require a proof of purchase?

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your region and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased a product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

Troubleshooting

The keyboard button on the top of my Razer Edge Pro does not respond when pressed.

The buttons along the top of the Edge Pro are controlled by Razer Game Booster. Install Razer Game Booster to resolve this issue.

After upgrading to Windows 8.1, the auto-rotate function no longer works.

Upgrade the sensor hub firmware to resolve this issue.

When I rotate my Razer Edge Pro from landscape to portrait (90 degrees vents on the right side), and I hold onto my tablet, the screen will turn off after 5 seconds. How can I fix this?

This is due to the light sensor being next to the webcam. The sensor is designed in such a way that if the tablet were to be laid face down on a table, the screen would automatically turn off. If this is causing an issue during your portrait view, rotate the tablet 90 degrees counter-clockwise, so the sensor is at the top left corner.

Hardware

Where can I purchase the Razer Edge Pro and its accessories?

As of 1st July 2014, the Razer Edge Pro and most of its accessories have sold out and are no longer available for sale.  Some cables and power supplies may be available at the RazerStore. 

Where can I purchase the Razer Edge Pro Keyboard Dock or the Razer Edge Pro Docking Station?

As of 1st July 2014, the Razer Edge Pro and most of its accessories have sold out and are no longer available for sale.  Some cables and power supplies may be available at the RazerStore. 

Can I upgrade my NVIDIA GeForce GT640M LE with a later NVIDIA or AMD graphics module?

The Razer Edge Pro features a custom GT640M LE that is integrated into the motherboard and does not utilize a removable MX module.  Because of this unique design, upgrades are not available. Razer does not offer upgraded hardware currently.

Can the Razer Edge Pro output a resolution of 1920x1080 display?

The Razer Edge Pro's tablet display has a maximum resolution of 1366x768.

Does the Razer Edge Pro come with a power adapter?

The Razer Edge Pro, including the keyboard dock, gamepad controller, and docking station does not include a power adapter.  Optional power adapters are sold separately.

Does the Razer Edge Pro support a stylus?

The Razer Edge Pro is compatible with most generic stylus available on the market.  Razer will not be offering a stylus accessory. The Razer Edge Pro is not Wacom or pressure-sensitive compatible.

Does the Razer Edge Pro support WiDi?

The Razer Edge Pro does not support WiDi but will be able to connect to a TV through HDMI using the Docking Station.

Does the Razer Edge Pro feature a system recovery mode?  How much available space is on the Edge Pro?

To maximize space for the gamer, Razer has decided to remove the system recovery option, thus freeing up 10GB of space.  

How do I disable auto-rotate?

A Rotation Lock button is located at the top right area of your Razer Edge Pro. This turns auto-rotate on and off.

How does the Razer Edge Pro support 7.1 channel surround sound audio?

The Razer Edge Pro supports 7.1 channel surround sound audio using HDMI out for movies, games, and applications that support 7.1 surround sound.  To turn off audio out through HDMI, right-click on the desktop, click on NVIDIA control panel, click on the set up digital audio, and choose the external or no audio option from the dropdown menu.

Is the Razer Edge Pro compatible with Steam's Big Picture?

Yes, the Razer Edge Pro is fully compatible with Steam's big picture when using touch attached to the Edge Pro Gamepad Controller or Edge Pro docking station with a Razer Sabertooth Onza or XBOX 360 gamepad controller.

What is the expected battery life and recharge time of the Razer Edge Pro?

Edge Pro normal use (web browsing, office applications, movies, music): Approx. 3.5 hours
Edge Pro Dirt Showdown: Approx. 1 hour
Edge Pro Dishonored: Approx. 1.5 hours
Edge Pro with extended battery normal use: Approx. 6.5 hours
Edge Pro with extended battery Dirt Showdown: Approx. 1.5 hours
Edge Pro with extended battery Dishonored: Approx. 2 hours
Edge Pro with extended battery Civilization V: Approx. 3 hours
Approx. Recharge time tablet/extended battery: Tablet - 2 hours, Extended battery - 2.5 hours, Tablet + Extended battery 3 hours.

What is the suggested headset for the Razer Edge Pro?

We recommend using the following headsets for the Razer Edge Pro:  Razer BlackShark; Razer Kraken; Razer Megalodon; Razer Electra; 2 to 1 Y split adapter combine stereo out to mic in. The Razer Edge Pro has a unified 3.5mm audio jack.

What is the suggested mouse for the Razer Edge Pro?

We suggest using a Bluetooth wireless mouse, such as the Razer Orochi Blade edition.  You can also use any USB-based mouse if you want to connect through the USB port.

When docking the Razer Edge Pro to the Docking station for home console mode, how many Razer Sabertooth or Razer Onza gamepad controllers can I connect to it?

The Razer Edge Pro docking station can support up to three physical USB ports.  The Razer Edge Pro tablet can support one physical USB port.  Thus, when combined, you will be able to plug in up to four gamepad controllers for multiplayer games.

Where is my Microsoft COA label located, and how do I activate it?

The Microsoft COA label/activation key is located at the bottom of the Razer Edge Pro.

Why does the Edge Pro display dim automatically?

The Edge Pro has an adaptive light sensor that adjusts the screen brightness according to the light environments. To disable this feature and control the brightness on your own, bring up the Windows sidebar, go to PC settings, tap on the General tab, and turn off adaptive brightness.

Does the Razer Edge Pro Gamepad Controller have extra USB or HDMI ports?

The Gamepad Controller does not support extra USB or HDMI ports.  Only the Docking Station will provide additional USB and HDMI ports.

Software

How can I update my Razer Edge Pro to Windows 10?

Razer recommends using Windows 8.1 on the Razer Edge Pro. Some features may not work as intended when the operating system is upgraded to Windows 10.

Can I install applications from the Microsoft store?

Yes, the Razer Edge Pro is a fully functioning Windows 8 PC.  You will be able to install all available applications offered by the Microsoft store and run all PC applications compatible with Windows 8.

Can I run non-game Windows applications on the Edge Pro?

Yes, the Edge Pro is essentially a full-fledged Pro PC.  You will be able to run any PC game or Windows application that is compatible with Windows 8.

Can I use the Razer Edge Pro in a dual-screen configuration?

The Razer Edge Pro can be configured in a dual-screen configuration when connected to a secondary display to increase productivity or play games and browse programs simultaneously.  Bring up the "Charm" bar and click on Devices > Second screen. Choose among the options: PC screen only, Duplicate, Extend, and Second screen only.

Can the Razer Edge Pro operating system be downgraded to Windows 7?

The Razer Edge Pro is optimized for Windows 8.1 and will not have supporting drivers for Windows 7.

Does the Razer Edge Pro feature built-in wireless data connectivity?

The Razer Edge Pro features a built-in 802.11AGN WIFI connectivity and Bluetooth 4.0 but does not have built-in GSM/CDMA/LTE or other cellular services.  Razer recommends using a mobile hotspot device for mobile data use.

When I am in full-screen mode while playing games and I press the Home button, my game seems to lag; how do I get back into the game?

When you press the Home button, the system is focusing on a secondary application. Due to the standard windows environment, you will need to click back into the game. You can do this by pressing the Home button on the tablet itself (the simplest and quickest way). If you have a keyboard connected, press the Alt + Tab keys. If you have a mouse connected, click on the screen you want to focus on.

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