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Razer Atrox for Xbox One Support

Common Questions

Will I void the warranty by opening or upgrading my components of my Razer device?

Any damages or issues caused during installation or as a result of incompatible parts being used is not covered under the warranty and may void the warranty coverage.

Troubleshooting

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.

Hardware

Is the Razer Atrox for Xbox One compatible with a PC running Microsoft Windows?

The Razer Atrox for Xbox One can currently be used on Windows PCs with limited functionality. You will need to use the current Microsoft beta drivers for Xbox One controllers. However, at this time, Microsoft does not plan to have official drivers for Arcade Sticks and thus, Razer does not officially support the Atrox for Xbox One on Windows.

How do I clean my Razer controller?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller, take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.

Will there be a wireless version?

There are no plans for a wireless version at the moment.

What components are included with the Razer Atrox for Xbox One in the retail packaging?

The Razer Atrox for Xbox One is accompanied by the product guide, alternate bat top joystick, 13ft (4m) detachable USB cable, and a screwdriver for modding.

What kind of modding is acceptable without voiding the warranty?

Basically, anything that does not involve opening and modifying the PCB.

Are there any guides available for modding the Razer Atrox for Xbox One?

Refer to the Master Guide for more information on how to mod your Atrox for Xbox One.

Will the Razer Atrox for Xbox One work with a PS3 or other consoles?

Nope, the Razer Atrox for Xbox One is only supported for the Xbox One.

Is the Razer Atrox for Xbox One compatible with Razer Synapse?

No. The Razer Atrox for Xbox One is not compatible with Razer Synapse.

Can multiple Razer Atrox for Xbox One controllers by connected to my Xbox® at the same time?

Yes. Multiple Razer Atrox for Xbox One’s can be connected to your Xbox.

Will the Razer Atrox for Xbox One work normally on an Xbox One® if plugged directly into a USB hub?

Yes. The Razer Atrox for Xbox One will work normally when plugged directly into a USB hub.

Where can I find the serial number for the Razer Atrox for Xbox One?

You can find the serial number on the inside compartment of the Razer Atrox for Xbox One. Press the compartment button to access the inside of the Razer Atrox for Xbox One. A sticker on the top right-hand corner of the hood panel shows the model number and the serial number of your device.

Where can I find new artwork to replace the original top panel design?

The Razer Atrox is built to be easily modifiable, allowing users to create and print their own top panel designs.

How can I install new artwork for the interchangeable top panel?

The Razer Atrox for Xbox One top panel is secured by 6 screws, accessible on the underside of the top panel. Removing these will release the artwork sheet and the plastic layer, allowing you to replace it.

What does the Lock Switch do on the Razer Atrox for Xbox One?

Setting this switch to "Lock" will disable the Start, Back, and Xbox Guide buttons.

How do I change the knob on the joystick of the Razer Atrox?

Align the flat tip of the included screwdriver to the bottom side of the joystick and hold firm while unscrewing the top knob of the joystick. To replace, follow the same steps to hold the shaft firm in order to screw on the top.

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