This could be caused by a poor network coverage due to structural obstructions. Move to a place where the signal bar is strongest and proceed with the steps below.

If you cannot receive or send messages, try the troubleshooting steps below:

Before doing anything else, ensure that your device is up-to-date by performing a software update.

  1. Check if you have a poor signal. If so, try moving to a different location preferably with fewer obstacles and more open.
  2. Perform a hard reset by simultaneously pressing and holding the power and volume up buttons for 7 to 10 seconds.
  3. If the issue persists, try to use another SIM card.
    • If the Razer Phone begins to send or receive messages with another SIM card, the issue is with the SIM card, contact your network provider.
    • If you are still having trouble sending or receiving messages despite using another SIM card, proceed to the next step.
  4. Backup your phone data and perform a factory reset.