There are multiple ways to solve when the Razer Phone is unable to get a cellular data connection but can receive text messages and phone calls. Try the steps below to see which works best for your problem.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.

Enable Mobile Data

  1. Be sure to enable “Mobile data” on your phone by going to Settings > Network & internet > Mobile Network.
  2. On “Mobile Data”, tap the toggle switch to enable it.

Disable Mobile Data Limit

  1. Make sure that the “Set data limit” is disabled. Navigate through Settings > Network & internet > Data Usage > App data usage.

  2. Click the “Settings” icon on the upper right screen.

  3. Tap on the slide bar for “Set data limit” to turn it off.

Enable 4G LTE Mode

  1. Navigate to Settings > Network & internet > Mobile network.
  2. Tap on the toggle switch next to “Enable 4G LTE Mode” to turn it on.

Set or Automatically Select Network Type

Choose either to let the phone automatically select network type or set the network type manually by:

  1. Navigate through Settings > Network & internet > Mobile Network.
  2. Expand “Advanced” and select “Preferred network type”.
  3. Choose “LTE (recommended)” as your preferred network type.

Note: By choosing “LTE (recommended)”, the phone will automatically select the network type depending on the data coverage of your location.

Reset Mobile Network settings

Note: Resetting the mobile network will not erase the user data, only the WiFi and Bluetooth saved settings and profiles.

  1. Navigate to Settings > System > Advanced > Reset options.
  2. Tap on “Reset WiFi, mobile, & Bluetooth”.
  3. On the bottom part of the screen, tap on “Reset Settings”.

If the above steps did not resolve the issue, test the Razer Phone 2 with another SIM card to see if the issue is within the Razer Phone.

The following steps are advanced troubleshooting steps.

Check your Carrier if the APN settings are correct

  1. Navigate to Settings > Network & internet > Mobile Network > Advanced > Access Point Names.

  1. Tap on the currently selected APN.
  2. Enter Your APN Settings Manually

    You can contact our Technical Support team for assistance when doing the following steps.

    Note: Be sure that the “Mobile data” is disabled and the “Mobile data limit” is enabled.

  3. Navigate to Settings > Network & internet > Mobile Network > Advanced > Access Point Names.
  4. Tap the “+” icon on the top right corner.
  5. Set “APN protocol to “IPv4/IPv6”.
  6. Enter all the APN details for your network and save.
  7. If the issue persists, back up your phone data and perform a factory reset.
  8. Scroll down until you see “APN protocol”, tap it.

  9. Select “IPv4/IPv6”.