When then the caller is unable to hear you during calls, it could be caused by poor network coverage. Follow the troubleshooting steps below to fix this problem.

Before doing anything else, ensure that your device is up-to-date by performing a software update.

  1. Check network coverage on the Razer Phone.

    Note: Network signal is affected by walls, buildings, trees, and weather

  2. In most cases call issues are due to the network coverage in the location you are in.

  3. Drop your call and attempt to call again 2 to 3 times.

  4. If people still cannot hear you during a call, perform a hard reset to clear any possible glitches on the phone.

  5. If the issue persists, attempt to use another SIM card.

    • If the Razer Phone gets rid of the issue with another SIM card, the issue is with the SIM card, contact your network provider.
    • If you are still having call quality issues despite using another SIM card, proceed to the next step.
  6. Back up your phone data and perform a factory reset.