When calling, there may be instances where the audio quality is poor or there is no sound at all. Poor audio quality during a call could be affected by poor network coverage or structural obstructions. This problem could also be due to a software issue.
To solve this issue, follow the steps below:
Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.
- Check the network coverage in your area. Poor network coverage will normally affect the quality of your calls and can even result in dropping calls.
- Remove any cellphone covers, case protectors and screen protectors from the phone as they may be obstructing the sound from the phone speakers.
- If the phone has a good network coverage and all obstructions from the phone have been removed and you are still experiencing issues, restart the phone by pressing and holding the power or fingerprint button.
- Test the phone again.
- If the issue persists, make sure that the audio settings are correct and the device is not muted.
- From your “Top menu”, click the “Settings” icon indicated by a cog.
- Select the “Sound” settings. Ensure the “Call volume” is set to its maximum for testing. You can adjust the volume to your liking after testing.
- Test your phone again.
- After all the settings have been configured, call your Razer Phone from a different phone line.
- Reboot the device and test the phone again.
- If the issue persists, back up your phone data and perform a factory reset.
Last update: 06-Mar-2020