There may be instances when there is no sound coming out of your headphones. This may be due to either a Bluetooth connection failure if you're using wireless headphones or a defective headset. It could also be a software issue.

The troubleshooting steps below will depend on what type of headphones are connected to your phone.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update >  Check for update.

Connection via Bluetooth

  1. Ensure that both the Bluetooth device and the Razer Phone have enough power.
  2. Ensure that Bluetooth is enabled and properly paired to your Bluetooth headphones.
  3. If the device fails to pair, test the Bluetooth device on a separate Bluetooth-enabled device to test if the Bluetooth device is defective.
  4. If the issue persists and you have verified that the Bluetooth device is working fine, forget the paired connection from the Razer Phone and perform a hard reset.
  5. After rebooting the phone, pair the Bluetooth device to the Razer Phone and test it again.
  6. If the issue persists, back up your files and perform a factory reset.

Connection via USB-C or 3.5 mm Analog Port Adapter

  1. Make sure that the audio settings are correct, and the device is not muted. Check if the “Media” slider is at its maximum for testing.

  2. Ensure that you are not connected to any Bluetooth-enabled audio device. Android disables the analog jack when a Bluetooth device is enabled.
  3. Perform a hard reset.
  4. After rebooting, test the device by playing any music or video.
  5. If the issue persists, test the headset you are using on the Razer Phone on a different smartphone or computer to isolate if the headset is defective.
  6. If you have confirmed that the headset is functional, it is possible that the adapter might be defective. Try connecting the Razer Phone to a Bluetooth-enabled audio device to see if the Razer Phone is defective.
  7. Test the device by playing any music or video.
  8. If the issue persists, back up your files and perform a factory reset on your Razer Phone.