If your keyboard spams keys or does not register input when pressed, this may be due to a faulty switch or a firmware, driver, or hardware issue. This may also because the device is in “Demo Mode”.

To resolve this, follow the steps below.

  1. Ensure that your Razer device’s drivers are up to date.

  2. Make sure that your Razer Synapse software is up to date.

    1. For Synapse 3, refer to How do I manually check for updates on Razer Synapse 3.0?

  3. Ensure that your computer’s OS is up to date.

  4. Check if the Keyboard is clean and has no dirt and other residues. You can use a clean soft cloth (preferably a microfiber cloth) and compressed air to clean your keyboard or touchpad.

    If cleaning the keyboard does not resolve the issue, please follow the Physical Damage article and assess the damage.

  5. Make sure that the Razer device is plugged in directly to the computer and not on a USB hub. If it is already directly plugged into the computer, try a different USB port.

    1. For Razer keyboards with 2 USB connections, make sure that both of them are plugged directly into the computer.

    2. For desktop computers, we recommend using the USB port at the back of the system unit.

  6. Make sure your device is not in “Demo Mode”. This only applies to certain models and only when all the keys are not working. For more information, refer to My keyboard lights up but there is no response from the keys. What do I do?

  7. Disable Razer Synapse from the computer to isolate the device from a software issue, then test the device.

    1. If the device works with Synapse disabled, the issue may be due to a software problem. You may opt to do a clean installation of Synapse.

  8. Test the device on your PC with Synapse disabled.

  9. If possible, test the device on another PC without Synapse.

    1. If the device works without Synapse installed, the issue may be due to a software problem. You may opt to do a clean installation of Synapse.